Technician Supervisor in Temecula at Milgard Windows & Doors

Date Posted: 2/11/2018

Job Snapshot

Job Description

We are one of the West Coast’s leading window manufacturers, and we’re searching for a Technician Supervisor to join our Temecula Service Team and lead our 30+ Service Technicians!


At Milgard Windows & Doors, our Technician Supervisor is responsible for overseeing and directing the daily responsibilities and activities of Service Technicians. The Technician Supervisor plays a pivotal role in our customer experience working with both internal and external customers on a regular basis to ensure satisfaction. The supervisor will ensure timely resolution of all warranty and non-warranty customer repairs in an effort to drive improvements in completion rate and reduced repair costs.


In this role we’ll ask you to focus on these key functions:

  • Oversee department personnel to ensure work requirements are met while minimizing costs.
  • Develop or revise standard operating procedures to ensure compliance with company policies, procedures, plant wide safety, and rules of employee conduct.
  • Effectively communicate with both internal and external customers. Handle escalated issues with tact and professionalism to preserve goodwill of the customer.
  • Function as a liaison between manufacturing, quality, and technicians to identify and correct problems with manufacturing and quality.
  • Create and support KPI’s
  • Interact with Milgard associates, dealers, and homeowners to evaluate customer’s needs and follow through with service related issues to completion.
  • Provide performance management of entire Service Technician team (both local and remote).

Our ideal candidate will have at least 3 years of field service and will have warranty experience in their toolkit. The Supervisor will also need to have experience supervising 20 or more employees. Experience in the window industry is a plus and will help to ensure success in this role.


If you are looking for an opportunity with a company that has a culture built on respect for the individual, a strong market share and a reputation for excellence, please submit your resume and cover letter for our review and consideration. We need an innovator who can bring passionate expertise to this newly created position - an individual who knows what right looks like, makes it happen through and with people, and then raises the bar continuously!


Visit our career portal at http://www.milgard.com/about-milgard/careers/career-portal.asp, to get more details on the position – and then upload your profile and apply!

To remain up-to-date on Milgard’s various career opportunities, please like our ‘Milgard Windows Careers’ Facebook page at www.facebook.com/milgardcareers and follow us on LinkedIn.