Technical Support Specialist in Mount Sterling at Masco Cabinetry

Date Posted: 6/22/2018

Job Snapshot

Job Description


  • Build and repair personal computers for end users according to their needs and specifications.
  • Conduct initial troubleshooting related to hardware and software issues.
  • Install and maintain hardware and software including plant floor hardware and software.
  • Assist Network Engineer in the configuration and implementation of networks, including related hardware and software.
  • Maintain hardware and software surplus inventory and disposal in compliance with internal and external requirements.
  • Serve as point of contact for external vendors and contractors for onsite visits.
  • Provide Operator Scheduler & Support backup coverage for all shifts.


  • Bachelor’s degree in information systems, business or related field; or Associate’s degree in information systems, business or related field with 4 years of information technology experience.
  • 2 years of information technology experience including operating systems, network operating systems, scanning devices, and/or importing and exporting data.
  • Proficient computer skills required including Microsoft Office Suite.
  • Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.
  • Excellent organizational skills, including ability to multi-task and prioritize workload.
  • Excellent problem solving, critical thinking and decision making skills.
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.
  • Strong work ethic, and ability to work with minimal supervision.
  • Able to lift 50 lbs.
  • Ability to travel up to 25% including daily between plant locations.
  • Ability to work all shift schedules as needed for backup purposes.
  • Ability to walk long distances daily and be comfortable working in lifts.
  • Responsible for plant scanners, tracking, updates, upkeep.


  • Unidata and/or Oracle troubleshooting experience.
  • Knowledge and experience with Microsoft Environment, data communications, network operations, local and wide area network, security, virus management and backup and recovery management.
  • A+ certification.
  • Network+ certification.
  • Previous Manufacturing experience.