Technical Support Specialist, IT in Sayre at Masco Cabinetry

Date Posted: 8/24/2018

Job Snapshot

Job Description

Masco Cabinetry has an immediate opening for an IT, Technical Support Specialist position at our manufacturing facility in Sayre, PA!


Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


JOB SUMMARY:

Responsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks. This will include, but is not limited to, installation, testing, preventive maintenance, support, and troubleshooting hardware and software utilized to fulfill prescribed manufacturing processes and various office applications. Technical support specialists often assist end users in defining requirements and recommending solutions and will have occasion to assist server administrators and network engineers in completing system implementations and upgrades.


PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding.
  • Document, prioritize, and resolve user requests received in queue through a tracking tool.
  • Effectively utilize provided tools to document, troubleshoot and resolve problems.
  • Responsible use and management of accessible replacement equipment and software tools.
  • Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials.
  • Perform preventive maintenance and upkeep of ‘in service’ equipment and software.
  • Understand your customer’s process and be able to assist in recommending solutions and improvements.
  • Assist systems administrators and engineers in accomplishing implementations and upgrades.
  • Act as a liaison in utilizing, interacting with and directing external resources and contractors.
  • Assist in administration of specialized software requirements and client data.
  • Assist in administration of anti-virus and virus/malware remediation.
  • Provide occasional ‘on-call’ afterhours support



ESSENTIAL QUALIFICATIONS AND SKILLS:

  • Some level of education, training, exposure, or experience in information systems
  • Organization
  • Attention to detail
  • Logical process and problem solving ability
  • Ability and desire to learn and grow in skill and competency
  • Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN.
  • The flexibility to work equally well within a team or solitary.
  • The ability to communicate clearly and effectively in a professional manner verbally and in writing.
  • The ability to prioritize and multi-task according to business need and goals
  • Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities. .

PREFERRED QUALIFICATIONS AND SKILLS:

  • Work towards a degree, professional certification, or structured training in technology competencies or disciplines.
  • Prior experience in technology or information systems field.

Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JDE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery