Strategic Account Manager, Multi-Family Housing in Indianapolis at Delta Faucet Company

Date Posted: 3/19/2018

Job Snapshot

Job Description

Delta Faucet has an excellent opportunity for an experienced sales professional to join our talented sales team! The Strategic Account Manager aims to increase Delta Faucet Company’s multi-family housing segment sales nationally by driving specification work by targeting key Senior Living and Student Housing plumbing specifiers (architects, engineers, designers, etc.) and influencers (facility staff, owner & owner Groups, developers, etc.). The incumbent will establish and build customer relationships and act as a direct commercial liaison to our sales agencies and internal commercial sales team in executing Delta Faucet Company’s multi-family housing subsegment strategy with Senior Living and Student housing customers.

This is a remote position and can be based anywhere in the US.

Nature & Scope:

The individual will be relied upon to establish and build customer relationships in these markets and act as a direct commercial liaison to a defined group of sales agencies and internal commercial sales team in executing Delta Faucet Company’s multi-family housing segment strategy. This person will work closely with the Commercial team in the US and Canada. The individual must be extremely versatile and be able to work with a variety of customers and influencers. The primary goal of this role is to ensure key multi-family housing target accounts receive the best possible commercial sales effort, product presentation, product training, service and support possible from Delta Faucet Company.


  • Commercial Sector Sales $’s - Commercial Sector Products
  • Adjusted Gross Margin $'s - Commercial Sector Products
  • Multi-family housing quoted $ - J Type from Quoting System
  • Variable Selling Expense
  • Specification’s written overall (where Delta didn’t exist before)
  • Master Specification’s written
  • SGI Sales $ stretch goal

Principal Accountabilities:

  • Work with Delta’s Commercial Sales team within the Multifamily Division to position, refine and execute Delta Faucet Company’s Senior Living and Student housing national sales plan
  • Work with the appropriate Commercial Sales Managers, Regional Sales Manager and Rep Principals to develop and execute commercial growth strategies for each territory
  • Work with manufacturers’ agencies in multiple states to establish a primary target list of specifying engineers/architects/designers and specification writers, along with key facility influencers
  • Maintain and grow relationships with the Senior Living and Student housing communities through consistent sales contact and involvement in local and national associations, with a primary goal of filling DFC’s project pipeline of future sales
  • Plan, prepare and execute sales presentations on Delta Faucet Company’s commercial products and programs to acquire new business
  • Work with headquarters staff and agencies to track and pursue McGraw-Hill, Lodging & Econometrics, trade show and event leads (or other lead generating services as deemed necessary)
  • Develop an educated understanding of competition and speaks knowledgably of Delta Faucet Company’s commercial product’s features and benefits to the Senior Living and Student housing community
  • Communicate opportunities and leads to our agencies and Indianapolis Commercial team
  • Help develop policies, programs and procedures that will further drive commercial business for our agencies and Delta Faucet Company as a whole
  • Plan and execute commercial oriented customer events, whether locally, or involving our Indianapolis and/or Canadian commercial teams
  • Collaborate where appropriate with other Masco divisions (i.e. Masco Canada) to share knowledge, information and support to create competitive advantage for Delta Faucet Company’s commercial sales efforts

Education and Experience/Skills:

The ideal candidate will possess a BA/BS degree from a four-year college or university and 2-5 years of experience in non-residential building product specification sales; or equivalent combination of education and experience. A knowledge of the Senior Living and Student housing community is preferred. It is essential that this individual has a strong ability to multi-task, identify needs and resolve issues immediately. The successful candidate will have strong communication & presentation skills (oral and written), and the ability to effectively use Microsoft Excel, PowerPoint, and Outlook. Must have a positive, can-do attitude that exhibits passion and optimism. This person must have a strong work ethic; demonstrate a customer focus and understanding, and exhibit ethics and honesty. Must exhibit effective collaborative and team-building skills and a strong sense of personal accountability. This individual must be willing and able to travel 6-12 nights away from home per month on average- will be based in territory and travel the region. Must have the ability to work outside the time constraints of 8:00 am - 5:00 pm.


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