Sr. Support Specialist in Santa Ana, CA at Behr Process Corporation

Date Posted: 6/21/2019

Job Snapshot

Job Description

Job Description

JOB SCOPE/ SUMMARY:
Support information technology applications, systems and processes and perform scheduled operational tasks.  Utilize the Technical Support Cisco phone system and log all tasks and requests into the Heat Support Desk Program Partner with other department personnel and management for call escalation and resolution.  Working safely is part of our culture and is a condition of employment.

ESSENTIAL FUNCTIONS:

  • Diagnose and solve advanced printer problems and advanced computer system problems.
  • Install and setup personal computers, peripherals and software.
  • Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.
  • Participate in e-mail monitoring.
  • Perform user setup procedures on AS/400, Intranet, Network OS, SAP, and other applications.
  • Troubleshoot scanner gun and OOP computer problems.
  • Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.
  • Create and follow documentation for operational procedures.
  • Utilize appropriate customer service skills to troubleshoot issues over the telephone.
  • Daily follow-up on open customer issues.

    JOB QUALIFICATIONS:
    EXPERIENCE/EDUCATION/TRAINING:

    Educational attainment equivalent to high school graduation, supplemented by training, certification, or coursework relating to personal computers and networking components
    Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required

    KNOWLEDGE/SKILLS/ABILITIES:
    Knowledge of SAP
    Knowledge of MS Office Suites and/or Software application related to job functions
    Broad knowledge of Windows XP operating system, Lotus Notes, including operation and troubleshooting
    Broad knowledge of personal computers and networking components including wireless
    Knowledge of scanner guns, OOP and Adobe products. 
    Knowledge of Mac systems helpful
    Established ability to follow documented operational procedures and organize, coordinate, and complete job orders
    Ability to install and configure personal computer components, including hard drives, CD ROMs, scanners, video cards, and memory is required
    Ability to install Windows operating systems, including software applications and printers is required
    Ability to communicate with staff and other departmental representatives concerning job order needs or assignments
    Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines
    Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls
    Ability to administer and troubleshoot Kiosk system
    Ability to provide onsite and telephone support to customers, vendors, and employees
    Ability to log all calls in the Heat Technical Support application
    Ability to perform in-depth call triage and escalate calls appropriately
    Ability to conduct research utilizing books, publications, CD ROMs, news groups, and the Internet

    SPECIAL REQUIREMENTS:
    Ability to work a flexible workweek, including nights, weekends, or extended hours in order to meet production schedule requirements or provide support when required
    Ability to travel to remote locations for required training and onsite support

    [#video#http://www.youtube.com/watch?v=iUD1sKSmB08{#400,300#}#/video#]

    Shift

    Full or Part Time

    Full time

    BEHR (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

    BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish
    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.