Service Technician in Temecula at Milgard Windows & Doors

Date Posted: 4/11/2018

Job Snapshot

Job Description

SUMMARY OF POSITION:


The Service technician is responsible assessing problems with Milgard Windows and adjusting, repairing, and/or replacing parts and pieces determined to be defective in accordance with the Milgard Lifetime Warranty.


KEY DUTIES & RESPONSIBILITIES:


  • Execute performance objectives; meet meet performance commitments and work within the guidelines of the Milgard Performance System.
  • Reflect Milgard business values and the Milgard Philosophy in all business interactions.
  • Adhere to safety policies and procedures related to all facets of job.
  • Proper usage of personal protective equipment.

60% Performing and Documenting Field Service Work.

Responsible for assisting the Service Tech II in making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging. Potentially will have days where work is performed on their own.


25% Driving.

Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.


5% Requisition Parts.

Responsible for requisitioning parts from internal supplier necessary to perform field service work.


5% Documentation Review.

Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information (Thomas Guide Page and Section No.).


5% Team Building and Support.

Responsible for participating in team/department meetings.


The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.


EXPERIENCE REQUIRED:


A minimum of one year prior customer service experience is required. No prior glass or window experience is necessary; however, technical/mechanical ability or background is preferred. Valid Class C drivers license with a clean DMV record.


EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • A high school diploma or equivalent preferred.

ESSENTIAL ABILITIES:

  • Attention to detail with strong organizational skills. Excellent written and verbal communication, and customer service skills.
  • Proficient use of hand tools to include: tape measure, level, saws, drills, etc.
  • Able to compute basic math problems.
  • Problem solving ability and ability to handle stressful situations.
  • Good hand eye coordination and the ability to discern colors.
  • Sense of direction with ability to use Thomas Guide, self motivated, and mechanically inclined.
  • Must be physically capable to climb ladders up to 40 feet, work off scaffolding, lift and carry up to 50lbs., and work days frequently in excess of 10 hours.
  • Ability to work in, and promote a team environment.

WORK ENVIRONMENT:

  • Forty (40%) percent of all work activities are performed inside the cab of the service vehicle. The remainder of work activities are performed outdoors.