Service Technician II in Grand Prairie at Milgard Windows & Doors

Date Posted: 8/27/2018

Job Snapshot

Job Description

We are currently seeking a Service Technician to join our newest manufacturing facility located in Grand Prairie, Texas.

The Service Technician will perform warranty and non-warranty service repairs at customer's homes throughout a specific geographic region. Must be able to diagnose customer issues and determine if a situation is a warranty item or not, and appropriately explain the circumstances to the customer. This position is to originate from the Grand Prairie location and service the DFW and outlying areas.

KEY DUTIES & RESPONSIBILITIES:
Responsible for making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed both written and through imaging.
Responsible for driving to locations as dictated by pre-set appointments according to territory assigned.
Requisitioning parts from internal supplier necessary to perform field service work.

EXPERIENCE REQUIRED:
• A minimum of three years prior customer service experience required.
• Valid Class C driver license with a clean DMV record.
• Prior glass or window experience is desirable but not required; however, technical/mechanical ability or background is preferred.

Milgard offers excellent benefits, including 401(k) employer matching contributions, eligible for monthly bonus, and educational assistance program.