Service Technician II - Bend, Oregon in Tualatin, OR at Milgard Windows & Doors

Date Posted: 10/24/2019

Job Snapshot

Job Description

Job Description

A Service Technician II job in Bend, Oregon is available at Milgard Windows and Doors. A Service Technician II performs warranty and non-warranty service repairs at customer's homes throughout a specific geographic region. Must be able to diagnose customer issues and determine if a situation is a warranty item or not, and appropriately explain the circumstances to the customer. Milgard is a leading manufacturer of windows and doors in the western United States with operations in Washington, Oregon, California, Colorado and Texas.

Performs warranty and non-warranty service repairs at customer's homes in making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging.
Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.
Responsible for requisitioning parts from internal supplier necessary to perform field service work.
Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information.
Responsible for participating in team/department meetings.


  • Prior glass or window experience is desirable but not required; however, technical/mechanical ability or background is preferred.

  • Valid Class C drivers license with a clean DMV record.

  • A high school diploma or GED.

  • Attention to detail with strong organizational skills.

  • Excellent written and oral communication skills and customer service skills.

  • Proficient use of hand tools to include: tape measure, level, saws, drills, etc.

  • Able to compute basic math problems.

  • Problem solving ability and ability to handle stressful situations.

  • Good hand eye coordination and the ability to discern colors.

  • Must be physically capable to climb ladders up to 40 feet, work off scaffolding, lift and carry up to 75 lbs., and work days frequently in excess of 10 hours.

  • Ability to work in, and promote a team environment.

  • Proper usage of personal protective equipment.

  • Adheres to all facets of safety policies and procedures.

  • Occasional overnight travel may be required.

  • Hand dexterity and strength.

  • Daily overtime is frequent and mandatory, including some weekends.

  • Prolonged standing and repetitive motions, bending, stooping, pushing, and pulling


  • Forty (40%) percent of all work activities are performed inside the cab of the service vehicle. The remainder of work activities are performed outdoors.

    Milgard is growing with a track record of strong financial performance, which creates opportunities for team members. A great opportunity to learn our business and show what you can do to build a great team and organization. We have a robust total reward offering including:

    • Performance Bonus Incentive – your efforts are rewarded!
    • Vacation and Sick pay
    • Medical/Dental/Vision – Milgard picks up the majority cost of these important benefits!
    • 401k Savings Plan
    • Tuition assistance – continue your education; we will help!
    • Career growth opportunities – take on more responsibility and grow
    • If you are interested in (INSERT JOB TITLE) job in (INSERT CITY/STATE) please apply now. To learn more about Milgard’s products, services, and culture visit our website at We have built or success on our foundational philosophy of Respect, Service, and Excellence. Milgard Windows & Doors is a great place to grow your career as we continue to build an even greater organizati


    Shift 1 (United States of America)

    Full or Part Time

    Full time

    Milgard (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

    Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish
    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.