Service Technician I in Tualatin at Milgard Windows & Doors

Date Posted: 4/11/2018

Job Snapshot

Job Description

A Service Technician 1 is responsible assessing problems with Milgard Windows and adjusting, repairing, and/or replacing parts and pieces determined to be defective in accordance with the Milgard Lifetime Warranty.

KEY DUTIES & RESPONSIBILITIES:
Performing and Documenting Field Service Work.
Responsible for assisting Senior Service Tech's in making adjustments, replacing parts and pieces, taking measurements, and documenting all work performed or needing to be performed both written and through imaging. Potentially will have days where work is performed independently.

Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean driving record in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.

Responsible for requisitioning parts from internal supplier necessary to perform field service work.

Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information.

Responsible for participating in team/department meetings.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.

EXPERIENCE REQUIRED:
• A minimum of one year prior customer service experience is required. No prior glass or window experience is necessary; however, technical/mechanical ability or background is preferred. Valid Class C drivers license with a clean DMV record required.

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:
• A high school diploma or GED.

ESSENTIAL ABILITIES:
• Attention to detail with strong organizational skills. Excellent written and verbal communication, and customer service skills.
• Proficient use of hand tools to include: tape measure, level, saws, drills, etc.
• Able to compute basic math problems.
• Problem solving ability and ability to handle stressful situations.
• Good hand eye coordination and the ability to discern colors.
• Self motivated, and mechanically inclined.
• Ability to work in, and promote a team environment.

PHYSICAL REQUIREMENTS:
• Must be physically capable of climbing ladders up to 40 feet, able to work off of scaffolding, lift and carry up to 50 lbs., and work days frequently in excess of ten hours.
• Prolonged standing and repetitive motions, bending, stooping, pushing and pulling.
• Hand dexterity and strength.
• Overtime may be required, including some weekends.

WORK ENVIRONMENT:
• Forty (40%) percent of all work activities are performed inside the cab of the service vehicle. The remainder of work activities are performed outdoors.

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