Service Tech - Hawaii (Based in Oahu) in Oahu at Milgard Windows & Doors

Date Posted: 4/10/2018

Job Snapshot

Job Description

KEY DUTIES & RESPONSIBILITIES:

  • Creates and executes MPS plans, meets MPS commitments and works within the guidelines of MPS; reflects Milgard’s business values and the Milgard philosophy in all business interactions.
  • Incorporates Milgard’s vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
  • Adheres to all facets of safety policies and procedures.
  • Proper usage of personal protective equipment.

Performing and Documenting Field Service Work.

Responsible for making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging. Work will consist of the more difficult service requests and jobs which have a stronger potential for elevated issues to arise.


Training.

Responsible for training and mentoring service technicians. Will provide training for all new level I technicians and provide additional technical support to level II technicians.


Driving.

Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.


Requisition Parts.

Responsible for requisitioning parts from internal supplier necessary to perform field service work.


Documentation Review.

Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information (Thomas Guide Page and Section No.).


Team Building and Support.

Responsible for participating in team/department meetings.


EXPERIENCE REQUIRED:

  • A minimum of one year prior customer service experience is required. Valid Class C drivers license with a clean DMV record.

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • A high school diploma or GED

ESSENTIAL ABILITIES:

  • In depth knowledge of product lines in order to repair products in the field.
  • Attention to detail with strong organizational skills. Excellent written and verbal communication, and customer service skills.
  • Proficient use of hand tools to include: tape measure, level, saws, drills, etc.
  • Able to compute basic math problems.
  • Problem solving ability and ability to handle stressful situations.
  • Good hand eye coordination and the ability to discern colors.
  • Sense of direction with ability to use Thomas Guide, self motivated, and mechanically inclined.
  • Must be physically capable to climb ladders up to 40 feet, work off scaffolding, lift and carry up to 50lbs., and work days frequently in excess of 10 hours.
  • Ability to work in, and promote a team environment.

Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.