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Service Coordinator in Simi Valley, CA at Milgard Windows & Doors

Date Posted: 5/8/2019

Job Snapshot

Job Description

Job Description

The Service Coordinator provides customer service support for all dealers and homeowners regarding service and warranty issues on Milgard products.  Schedules one or two Service Technicians within geographic region to perform warranty and service repairs.  
 
KEY DUTIES & RESPONSIBILITIES:

• Provide quality customer service and customer care in support for Milgard customer base.

• Process and review service requests in a timely fashion.

• Communicate professionally with Milgard external customers and internal customers regarding product and business issues.

• Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling. 

• Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions.

• Incorporates Milgard’s visions and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.

• Adheres to all facets of safety policies and procedures.
 
The above statements are intended to describe the general nature and level of the work being performed by employees in this position.  This not intended to be an exhaustive list of all responsibilities.
 
EXPERIENCE REQUIRED:

• Minimum of one (1) to two (2) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment.

• Previous window sales and/or customer service preferred

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

• High School diploma or GED 

• Some college preferred ESSENTIAL ABILITIES:

• Read, write and understand the English language

• Work independently, at times under pressure

• Sense of urgency; meeting of deadlines

• Excellent customer service skills

• Computer literacy and ability to learn new computer software programs

• Excellent written and oral communication skills; strong organizational skills and attention to detail
 
PHYSICAL REQUIREMENTS

• Prolonged sitting and excess data entry and typing

• Minimal lifting of office equipment and supplies

• May be required to frequently lift up to 30 lbs

• Hand dexterity and strength

• Overtime may be required.

WORK ENVIRONMENT:

• Work performed indoors in a climate controlled environment

• Multiple phone lines
 

Shift

Full or Part Time

Full time

Milgard (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.

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