Service Coordinator in Sacramento, CA at Milgard Windows & Doors

Date Posted: 10/12/2018

Job Snapshot

Job Description



Job Description

  • Provides quality customer service and customer care in support for Milgard customer base.
  • Processes and reviews service requests in a timely fashion.
  • Coordinates effectively with Milgard external and internal customers regarding product and business issues.
  • Supports the customer service process by working extensively with Outside Service Technicians, Production personnel, and Scheduling. Occasional interface with Outside Sales Representatives.
  • Processes paperwork, service order entries, and other miscellaneous office tasks for assigned Service Technicians.
  • Follows up with customer questions and concerns with a sense of urgency.
  • Schedules and dispatches Service Technicians; provides routing and scheduling information manually as needed.
  • Incorporates Milgard’s visions and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
  • Communicates with and treats all departments, company personnel and customers with courtesy, integrity, respect and professionalism.
  • Adheres to all facets of safety policies and procedures.
  • Creates and executes MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions.

The above statements are intended to describe the general nature and level of the work being performed by employees in this position.  This not intended to be an exhaustive list of all responsibilities.


EXPERIENCE REQUIRED:

  • Minimum of three (3) to five (5) years’ relevant experience in customer service utilizing an enterprise system, preferably in a windows manufacturing environment.
  • Significant experience in a fast-paced environment, juggling multiple tasks effectively.
  • Call Center Experience highly preferred.
  • Experience working in a quota and deadline-driven environment.
  • Relevent experience coordinating and cooperating with multiple departments.
  • Previous window sales and/or customer service preferred.
  • Previous routing/scheduling for field employees preferred.

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • High School diploma or GED
  • Some college preferred


ESSENTIAL ABILITIES:

  • Read, write and understand the English language.
  • Work independently, at times under pressure.
  • Sense of urgency; meeting of deadlines.
  • Ability to maintain composure while multi-tasking and responding to urgent issues.
  • Ability to prioritize effectively and re-prioritize as necessary.
  • Excellent customer service skills; ability to handle difficult situations with tact and diplomacy.
  • Ability to resolve customer issues in a timely and effective manner.
  • Possess effective critical thinking and decision-making skills.
  • Ability to be resourceful in the absence of immediate assistance.
  • Ability to handle last-minutes changes with a high degree of professionalism.
  • Proven ability to work with multiple departments in order to reach desired outcome.



Shift



Full or Part Time

Full time

Milgard is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.

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