Service Coordinator in Sacramento at Milgard Windows & Doors

Date Posted: 7/10/2018

Job Snapshot

Job Description

Seize this Window of opportunity to join our Milgard Customer Service Team!

Milgard Windows & Doors, a division of Masco Corporation, was founded in 1958 in Tacoma, WA. We manufacture high-quality, innovative replacement windows and patio doors for home improvement projects as well as new construction windows and patio doors for builders. At Milgard, we Focus on the Customerand are excited to make a difference in the lives of homeowners every day by helping them create the home they deserve. We are on a journey toContinuously Improve,test, develop and engineer the best windows and doors possible. Energy efficiency and energy savings drive our products to the forefront of change.

As a Service Coordinator, how would you make an impact?

  • Provides quality customer service and customer care in support for Milgard customer base.
  • Processes and reviews service requests in a timely fashion.
  • Coordinates effectively with Milgard external and internal customers regarding product and business issues.
  • Supports the customer service process by working extensively with Outside Service Technicians, Production personnel, and Scheduling. Occasional interface with Outside Sales Representatives.
  • Processes paperwork, service order entries, and other miscellaneous office tasks for assigned Service Technicians.
  • Follows up with customer questions and concerns with a sense of urgency.
  • Schedules and dispatches Service Technicians; provides routing and scheduling information manually as needed.
  • Incorporates Milgard’s visions and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
  • Communicates with and treats all departments, company personnel and customers with courtesy, integrity, respect and professionalism.

What do you get in return?

Be part ofHigh Performing Teamswho take pride in what they do while making a difference through their invaluable contributions each and every day. Take advantage of our strong culture of growing and developing our employees where you can choose your path forward. Additionally, our employees receive a comprehensive benefit package to help take care of themselves and their family today and beyond.

Highlights From Our Benefit Package Includes:

  • Medical, Dental, Vision and Prescription coverage
  • 401K Savings Program – We match 100% up to the first 4% of the employee's contributions
  • Paid Time Off & Holiday Pay
  • Life Insurance
  • Employee Purchase Program- Receive discounts on Milgard and Masco Company products
  • MG/CAT Program – Employee Community Volunteer and Matching Gifts Program
  • Tuition Reimbursement to support your schooling
  • Eligible for Monthly and Annual Bonuses

Skills you need to succeed in this role:

  • Minimum of three (3) to five (5) years’ relevant experience in customer service utilizing an enterprise system, preferably in a windows manufacturing environment.
  • Significant experience in a fast-paced environment, juggling multiple tasks effectively.
  • Call Center Experience highly preferred.
  • Experience working in a quota and deadline-driven environment.
  • Relevent experience coordinating and cooperating with multiple departments.
  • Previous window sales and/or customer service preferred.
  • Previous routing/scheduling for field employees preferred.
  • High School Diploma or GED

Seize this window of opportunity and apply today!