Salesforce Business Analyst in Ann Arbor, MI at Masco Cabinetry

Date Posted: 8/12/2019

Job Snapshot

Job Description

Job Description

Masco Cabinetry has an immediate opening for a Salesforce Business Analyst position at our corporate headquarters in Ann Arbor, MI!

Masco Cabinetry manufactures five nationally recognized cabinetry brands, KraftMaid®, Merillat®, QualityCabinets®, Cardell Cabinetry®, and One Two One Cabinetry®.  Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.

JOB SUMMARY:

We are looking for candidates who can independently take charge of an engagement; identify and address gaps in the engagement approach from a technology, solution, and management perspective; manage customer expectations and escalations; and supply creative thinking to address solution and implementation challenges and risks.

You would be a constantly curious individual looking to push the limits of technology to meet and exceed business goals and constantly researching and driving towards self-development and growth through constant learning.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Customer service mentality, with excellent listening skills and a positive attitude.
  • Enjoy being a Problem Solver and drive towards the best solutions.
  • Team player across multiple departments, sales, marketing and customer care.
  • Comfortable with ambiguity and a constantly changing business environment.
  • Exceptional written and verbal communication skills.
  • Documentation and training skills.
  • Ability to translate customer requirements into specifications.
  • Time management, ability to multitask, and ability to handle urgent requests.
  • An active member in the Salesforce community with Trailhead profile to show progress.
  • Interest or knowledge in web technologies, digital businesses and new technologies.
  • Responsible for many areas and will interact with stakeholders on day-to-day basis.
  • Accountable for regular business cadences, understands business impacts and business priorities.
  • Maintain project communication and set project quality and performance standards.
  • Create and maintain application configuration and technical documentation.
  • Develop and deploy custom applications, create and update workflow rules as needed.
  • Gather requirements and work with the various organizations to create meaningful Salesforce.com reports and dashboards.

ESSENTIAL QUALIFICATIONS AND SKILLS:

  • Ability to troubleshoot system, process and data issues; ability to think clearly under pressure.
  • Experience configuring Lightening Sales and Service Clouds, including entitlements, workflows, cases and territory management.
  • Bachelors degree in IT, Sales Related or Marketing.
  • Minimum 2+ years’ experience with the Salesforce.com CRM application.
  • Experience configuring the integration of 3rd party applications into client's Salesforce instance.
  • Intermediate to advanced knowledge of data management.
  • Certified Salesforce Admin.
  • System and integration troubleshooting.
  • Customize Salesforce.com fields, page layouts, record types, profiles, and roles.
  • Report and Dashboard Creation and Maintenance.
  • Ability to travel up to 25%.

PREFERRED QUALIFICATIONS AND SKILLS:

  • Project management methodologies such as Waterfall & Scrum and the system development lifecycle.

Shift

Full or Part Time

Full time

Masco Cabinetry (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Cabinetry is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish


E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.