Quality Technician in Fife at Milgard Windows & Doors

Date Posted: 4/15/2018

Job Snapshot

Job Description


Process Audits (40%)

  • Perform process audits of equipment setup and conditions to ensure process controls are observed.
  • Assist production in identifying root cause of defect trends. Recommend corrective/containment action as appropriate.
  • Create and execute MPS objectives; meet MPS commitments and work within the guidelines of MPS.
  • Reflect Milgard business values and the Milgard Philosophy in all business interactions.
  • Adhere to safety policies and procedures related to all facets of job.
  • Proper usage of personal protective equipment.

Product Audits (40%)

  • Perform in-process and final inspection of insulated glass units, windows, and doors.

Nonconforming Material Disposition (5%)

  • Identify and segregate nonconforming raw material for disposition.

Quality Reports (5%)

  • Reviews rejects and defect trends with production supervisors
  • Calculates quality scores from inspection and audit results for use in Milgard Performance System (MPS).

Problem-Solving (10%)

  • Make recommendation of problem containment and/or corrective action to production leads and supervisors.
  • Collect, prepare and analyze data for corrective action and process improvement.
  • Reports problems and issues to supervisor and production management.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.

  • May place suspected nonconforming material on hold or designate as “sort for use” for noncompliance with published specifications or standards, including any questionable undocumented variation that may be unacceptable to the customer based on form, fit, function, or appearance.
  • Reject finished windows, doors, or IG units based on audit results.
  • Investigate any quality issues as they arise.

Act Then Advise

  • Provide disposition of clearly nonconforming material and designate as “Return to Supplier/Vendor”.
  • Require containment of finished goods and/or work in-progress for defects affecting form/fit/function/appearance.
  • Provide corrective and supportive feedback to operators regarding process and product quality, following up with leads.
  • Increase sample sizes of process/product audits based on published the Quality Action Plan.

Recommend Then Act

  • Shut down line production for clear negligence of quality issues or refusal to take containment or corrective action.
  • Issue formal Corrective Action Requests.
  • Scrap whole bundles of nonconforming vinyl extrusion or finished window/door units.
  • Decrease sample size or any change to the frequency of sampling for process/product audits
  • Release containment of finished goods and/or work in-progress for defects affecting form/fit/function/appearance.
  • Request Waivers for mis-processed products or Deviations for substitution of part/subassembly/process step.
  • Changes to published standards, work instructions, or other quality documentation.


  • 2 years related experience in manufacturing, where quality control tasks were a central part of job responsibilities.


  • Minimum High School Diploma or Equivalent


  • Clear spoken and written English skills
  • Basic shop math skills: Addition, Subtraction, Multiplication, Division, fraction/decimal conversion, calculate percentage.
  • Basic skills in word processing and spreadsheet applications
  • Conflict management skills
  • Assertive communication skills including active listening and paraphrasing for understanding.
  • Manage multiple tasks and effective prioritization skills
  • Participate or lead a problem solving team
  • Basic understanding of DMAIC process and common tools
  • Understanding of manufacturing value stream from receiving to shipping
  • Interpret engineering drawings
  • Ability to influence others toward positive change.
  • Initiative to start and complete tasks on time.
  • Ability to work in, and promote a team environment.

Physical Requirements

  • Use hands to perform power grasping.
  • Reach above/below shoulder level
  • Bend & twist at the neck or waist
  • Stand/walk
  • Use hands/fingers to perform keyboarding tasks
  • Lift, carry over 50 pounds alone, up to 100 pounds with assistance
  • Close vision, color perception, distance vision, peripheral vision, depth perception, ability to adjust focus.
  • Overtime may be required.


While performing the duties of this job, the employee:

  • Occasionally works in a climate-controlled office where the sound level is quiet
  • Regularly is exposed to to excessive noise, dust, fumes, or chemicals on the shopfloor.
  • Regularly wears personal protective equipment on the shopfloor

Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.