Product Analyst in Indianapolis at Delta Faucet Company

Date Posted: 3/2/2018

Job Snapshot

Job Description

Delta Faucet has an outstanding opportunity for a customer focused individual with strong technical aptitude to join our Customer Solutions team. The Product Analyst will research and respond to inquiries, typically from trade and retail customers and/or manufacturers' agencies that distribute Delta Faucet products. The incumbent team member will communicate with customers with efficiency and excellence, by phone, fax, email, in person or through social media channels. Product Analyst will provide support training for Customer Solutions, Contact Centers, and Rep Agencies as needed.

Principal Accountabilities:

  • Respond to telephone calls and emails that require research in the areas of:
    • Product –General and technical in nature
    • Orders - Pricing, availability and shipping status of an order
    • Escalation to correct Product Managers, Engineers, and Sales Managers
  • Direct communication with customers, Contact Centers, sales, marketing, and engineering
  • Address external customers’ dissatisfaction with care, patience and concern
  • Respond positively when faced with fast paced decision making
  • Attend cross functional meetings as needed to support the brand


The ideal candidate will possess a bachelor’s degree from a 4-year college or university, and should have at least three years of customer service experience; or equivalent combination of education and experience. Working knowledge of Delta’s product lines or plumbing products very beneficial. Proficient computer skills, including Microsoft products is required and prior experience with Salesforce software is desired . Incumbent should have the ability to handle multiple tasks and make business decisions with little supervision, as well as proven problem-solving skills. Candidate should possess strong written and verbal communication skills and must exhibit a high degree of professional excellence characterized by sound judgment, initiative and a high standard of ethics.


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