Inside Sales Representative in Fife, WA at Milgard Windows & Doors

Date Posted: 8/23/2019

Job Snapshot

Job Description

Job Description

The Inside Sales Representative is responsible for providing superior customer service and support to Milgard Dealers acting as a primary contact for sales orders and inquiries for assigned territory.

KEY DUTIES & RESPONSIBILITIES:

  • Providing an accurate and timely response to customer inquiries through various channels of communication
  • Partnering with Outside Sales to provide a prompt solution to Customer and Dealer concerns and complaints
  • Act as the technical expert for Milgard products by utilizing CAD drawings and available resources
  • Support the order fulfillment process by working extensively with the Order Specialist, Production personnel, Credit and Delivery
  • Make outbound calls to targeted customers within assigned territory with a focus on customer relations
  • Will be given a targeted key-in responsibility
  • Process and review Dealer orders and requests received in an accurate and timely fashion
  • Provide system generated acknowledgements to all orders as released
  • Incorporates Milgard’s Core Values into day-to-day activities and behaviors
  • Communicates with and treats all departments, company personnel and customers with courtesy, integrity, respect and professionalism
  • Adheres to all facets of safety policies and procedures

The above statements are intended to describe the general nature and level of work being performed by employees in this position.  This is not intended to be an exhaustive list of all responsibilities.

EXPERIENCE REQUIRED:

  • Minimum of two years’ experience in customer service utilizing an enterprise system, preferably in a manufacturing environment or experience in the Order Specialist position
  • Previous window sales and/or customer service preferred
  • Experience reading CAD drawings preferred, but not required
  • Relevant experience coordinating and cooperating with multiple departments
  • Proficiency in Microsoft Office programs (Excel, Word, PowerPoint and Outlook)

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • High School diploma required, some college preferred

Shift

Shift 1 (United States of America)

Full or Part Time

Full time

Milgard (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.