Inside Sales/Customer Service Rep--Production Homes in Temecula at Milgard Windows & Doors

Date Posted: 3/7/2018

Job Snapshot

Job Description


The Inside Sales Representative for Tract Sales provides customer order support and product/business information for all tract sales customers. This position acts as a business representative for the window distribution channel.


  • Provide quality customer order support for Milgard customer base.
  • Process and review project proposals, takeoffs, change orders, and necessary contract documents.
  • Work with Install Supervisor to prepare and distribute installation schedule with various subcontractors.
  • Communicate professionally with internal and external Milgard customers regarding product and business issues.
  • Create and execute performance objectives; meet performance commitments and work within the guidelines of the Milgard Performance System.
  • Reflect Milgard business values and the Milgard Philosophy in all business interactions.
  • Adhere to safety policies and procedures related to all facets of job.
  • Proper usage of personal protective equipment.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.


  • Minimum of one (1) to two (2) years experience in customer service utilizing enterprise system, preferably in a manufacturing environment.
  • Minimum of one (1) to two (2) years’ experience reading Construction Drawings and interpret Project Specifications.
  • Minimum of one (1) to two (2) years Building Industry experience.
  • Previous window sales and/or customer service preferred.


  • High School diploma required, some college preferred.


  • Read, write and understand the English language
  • Ability to read blueprints
  • Work independently, at times under pressure
  • Sense of urgency; meeting of deadlines
  • Excellent customer service skills
  • Computer literacy and ability to learn new computer software programs
  • Excellent written and oral communication skills;
  • Strong organizational skills and attention to detail
  • Ability to work in, and promote a team environment.


  • Work performed indoors in a climate controlled environment
  • Multiple phone lines
  • Sitting in cubicle and being available to respond to phone calls and e-mails 8 – 9 hours per day.