Hub Store Sales Specialist - Hayward, CA #1017 in Hayward at Behr Process Corporation

Date Posted: 6/3/2018

Job Snapshot

Job Description

ESSENTIAL FUNCTIONS:


• Prospect new Pro business within the store with continuous follow-up to drive additional sales.


• Manage on-going Contractor and THD relationships. Advise and train customers of products / brands, including proper usage, features, and benefits that are best for the project.


• Focus on customer service by ensuring that service standards are maintained and customer issues are quickly and efficiently resolved. Facilitate will-call services in conjunction with ProDesk Associates.


• Manage the delivery of products to customer sites. Maintain an understanding of local market operations based on selling habits and customer base to increase sales.


• Ensure customer orders meet all specifications. Conduct paint and/or stain color matching and making product recommendations to customers (Dot Cards Maintenance) and be the resident Color Matching expert to ensure color accuracy. Point person for Behr Pro Reps and Pro Contractors’ needs and inquiries.


• Maintain current knowledge of inventory levels, adjust inventory as needed to support on-going jobs with THD and/or in store rep to make any inventory adjustments.


• Expedite the resolution of customer problems/complaints which may include coordination with the Technical Services Team.


• Promote sundry items to complement paint products


• Collaborate with all appropriate departments (Sales, Marketing, Distribution, Customer Service, etc.) to meet and exceed sales goals and report information as necessary.


• Ensure paperwork and delivery documents are properly executed, including managing and maintaining Contractor’s files, jobs, colors, and projects.


• Achieve sales plan with month to month budget review.


• Abide by all company policies and procedures and maintain a safe and ethical work environment


EXPERIENCE/EDUCATION/TRAINING:

High School or equivalent

Related sales and/or customer service experience and/or training in a commercial coatings environment Sales, retail, or customer service experience with previous experience in a paint store or big box retail store


KNOWLEDGE/SKILLS/ABILITIES:

Ability to follow oral or written instructions; read and acknowledge completion of work orders

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Knowledge of MSA Office Suites and/or software applications related to job functions

Ability to speak Spanish (in certain geographic regions) may be required.

Ability to apply common sense to carry out instructions furnished in written or verbal form

Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.

Ability to communicate with vendors on company products Knowledge of architectural coatings

Strong selling, networking and relationship building skills

Ability to work effectively across functions to achieve desired customer satisfaction goals

Strong problem-solving skills

Exceptional Negotiation skills

Experience in Construction Trade a plus

Experience in Salesforce CRM or similar system

Ability to adapt approach and style to achieve account objectives


SPECIAL REQUIREMENTS: Ability to lift 75 lbs. on a routine basis

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