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HR Service Center Representative in Livonia, MI at Masco

Date Posted: 5/19/2019

Job Snapshot

Job Description

Job Description


Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets.  Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products.  We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®).  For more information on the Masco family of brands, visit

The Masco HR Service Center is looking a Service Center Representative who can listen to employee’s question/concern and then offer a solution according to our policy and processes. The successful candidate for this role will have a strong command of the company’s core values, including focusing on the customer, and will be well-trained in benefit knowledge that can be critical for offering quick and accurate assistance to employees.

Primary Duties and Responsibilities:

  • Responds to employee questions received through inbound calls or emails
  • Uses job aids, policy manuals, knowledge-base and other reference materials to assist in answering employees' inquiries
  • The ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Updates the case management system with call/transaction specific information and supporting documentation
  • Answers questions, provides standard policy/procedural information, and performs routine problem resolution or referral on matters
  • Educates employees regarding company benefits, policies/procedures, etc.; assist with benefits administration and open enrollment
  • The ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Ability to work a flexible schedule which includes unique hours of a contact center operation. (8:30 AM to 8:00 PM EST)

Qualifications and Requirements:

  • Basic knowledge and understanding of HR and Benefits
  • Ability to consistently deliver high quality customer service in a professional manner
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Must be a quick learner with strong work ethic and ability to adapt to a fast-paced environment
  • Working knowledge of Kronos, Workday, Microsoft Office and Excel
  • Spanish language a plus
  • High School Diploma required, some college courses encouraged


My Service Center, Inc.

Full or Part Time

Full time

Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.

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