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HR Service Center - Leave Representative in Livonia, MI at Masco

Date Posted: 2/4/2019

Job Snapshot

Job Description

Job Description

The HR Service Center - Leave Representative serves in a hands-on role providing outstanding service and support to our Employees when they experience a Leave qualifying event. This role is responsible for general administration of all Leaves and program compliance with the Family and Medical Leave Act and all related state employment laws.

The purpose of this position is to provide customer support for calls/communications received during daily My Service Center (MSC) operations. Will also assist the MSC with front line support (dependent audit, open enrollment, new customers, etc.)

Primary Duties and Responsibilities:

  • Administers the family leave and medical leave program, including communication with employees and managers, collection of supporting documentation and tracking of leave usage.  Ensures compliance with applicable state and federal laws, as well as with Company policies
  • Ensures all requests are responded to in a timely manner and that all leaves are managed in accordance with company policies and legal requirements
  • Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes
  • Verifies Short-Term Disability (STD) coverage and FML/LOA Eligibility.
  • Updates the case management system with call/transaction specific information and supporting documentation
  • Answers questions, provides standard policy/procedural information, and performs routine problem resolution or referral on matters pertaining LOA
  • Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities
  • Processes employee status changes in Workday and case management systems
  • Identifies and keeps management apprised of any ongoing or outstanding leave issues that need higher level support/guidance.
  • Educates employees regarding company benefits, policies/procedures, etc.; assist with benefits administration and open enrollment
  • Provides professional, accurate and timely customer service support to both internal and external customers
  • Analyzes and develops new or modified processes to achieve efficiency and/or accuracy
  • The ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Inquires may be initiated via phone, email, chat and/or fax
  • Communicates with and educates employees and employers to set appropriate expectations both verbally and in writing
  • Ability to work a flexible schedule which includes unique hours of a call center operation. (8:30 AM to 8:00 PM EST)


Qualifications and Requirements:

  • Two or more years of Human Resources experience in a benefit or leave administration capacity, demonstrating sound knowledge of leave administration policies and procedures.  
  • Two (2) year of prior benefits administration/support experience required
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Must be a quick learner with strong work ethic and ability to adapt to a fast-paced environment
  • Capable of handling multiple tasks while meeting various deadlines
  • Working knowledge of Kronos, Workday, Microsoft Office and Excel
  • Spanish language a plus
  • High School Diploma required, some college courses encouraged


My Service Center, Inc.

Full or Part Time

Full time

Masco Corporation is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.

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