Helpdesk Intern in Indianapolis at Delta Faucet Company

Date Posted: 2/11/2018

Job Snapshot

Job Description

Here at Delta Faucet Company we like to treat our interns and co-ops like real employees. We want you to be able to experience what it is really like to work here. You will be given the training and support needed to build on skills you already have and will also be contributing to the business on a daily basis when it comes to attending meetings, preparing presentations, and hitting deadlines!


Purpose: The Helpdesk Intern will assist the IS Support Specialist and act as the Single Point of Contact (SPOC) between the users and the IT service organization. This position handles incidents and requests at the first level of support. Objectives are to maximize service availability and restore service whenever possible as quickly as possible. The Datacenter operation is a dynamic environment. New programs, software, hardware, processes and procedures occur often and rapidly. This position must work closely with IS Support Specialist.


Time Frame: Summer 2018


Responsibilities:

  • Be the single point of contact for all IS-related issues for users
  • Inform the user of the assigned priority of requests and set expectations of completion with user
  • Record and track incidents and complaints and close incidents when completed
  • Keep customers\\users informed of request status and progress
    •Initial assessment of requests\\issues and determine actions necessary to resolve route to appropriate resources
  • Monitor and escalate automated production scheduled jobs
  • Manage backup procedures and assure media is transported off-site and returned as scheduled
  • Data Entry
  • Document management
  • Work on special projects as defined in the support area

Education and Experience/Skills: The ideal candidates will be working towards a B.S. in Information Technology. This person should have a desire to learn more on computer technology. The successful candidate should have good attention to detail, excellent verbal and written communications skills, good customer relations skills and the willingness to learn.


Perks:

  • Community Involvement Opportunities
  • Flexible Schedule
  • First Friday Massages
  • On-site Fitness Center with yoga, spinning, and Pilates classes
  • Basketball Court
  • Team Outing Events
  • Intramural Sports Teams
  • On-site Cafeteria