Field Service Coordinator in Adrian, MI at Masco Cabinetry

Date Posted: 10/23/2018

Job Snapshot

Job Description

Job Description

JOB SUMMARY:

Responsible for scheduling, communicating, and confirming service assignments with Service

Technicians. Monitors and controls the overall production and punch service status in Oracle.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Review the geographic location of each kitchen service assignment and assign Service

    Technician accordingly.

  • Maintain and update Oracle activities, monitor and resolve any past due issues relative to

    service activities.

  • Communicate field trends to field service personnel, Order Preparation Specialist, sales,

    warehouse or operations staff.

  • Generate Oracle service status reports to assign resources to appointments.

    ESSENTIAL QUALIFICATIONS AND SKILLS:

  • High School Diploma or GED.

  • 1 year Prior customer service experience.

  • Ability to read blueprints or layouts.

  • Proficient computer skills required including Microsoft Office Suite.

  • Excellent organizational skills, including ability to multi-task and prioritize workload.

  • Excellent verbal and written communication skills with the ability to interact with external

    customers.

  • Demonstrated capability to resolve conflict over sensitive or complex issues.

    PREFERRED QUALIFICATIONS AND SKILLS:

  • Familiarity with the cabinet industry and product.

  • 2 years prior construction experience and/or kitchen cabinet customer service skills.

  • Prior trim carpentry and/or kitchen installation experience.

    Shift

    Full or Part Time
    Full time

    Masco Cabinetry is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

    Masco Cabinetry is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish


    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.

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