Field Service Coordinator in Adrian at Masco Cabinetry

Date Posted: 8/23/2018

Job Snapshot

Job Description

JOB SUMMARY:

Responsible for scheduling, communicating, and confirming service assignments with Service

Technicians. Monitors and controls the overall production and punch service status in Oracle.


PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

• Review the geographic location of each kitchen service assignment and assign Service

Technician accordingly.

• Maintain and update Oracle activities, monitor and resolve any past due issues relative to

service activities.

• Communicate field trends to field service personnel, Order Preparation Specialist, sales,

warehouse or operations staff.

• Generate Oracle service status reports to assign resources to appointments.


ESSENTIAL QUALIFICATIONS AND SKILLS:

• High School Diploma or GED.

• 1 year Prior customer service experience.

• Ability to read blueprints or layouts.

• Proficient computer skills required including Microsoft Office Suite.

• Excellent organizational skills, including ability to multi-task and prioritize workload.

• Excellent verbal and written communication skills with the ability to interact with external

customers.

• Demonstrated capability to resolve conflict over sensitive or complex issues.


PREFERRED QUALIFICATIONS AND SKILLS:

• Familiarity with the cabinet industry and product.

• 2 years prior construction experience and/or kitchen cabinet customer service skills.

• Prior trim carpentry and/or kitchen installation experience.

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