Field Liaison in Indianapolis, IN at Masco Cabinetry

Date Posted: 7/19/2019

Job Snapshot

Job Description

Job Description

Masco Cabinetry has an immediate opening for a Field Liaison in the Indianapolis and greater mid-west market!

Masco Cabinetry manufactures five nationally recognized cabinetry brands, KraftMaid®, Merillat®, QualityCabinets®, Cardell Cabinetry®, and One Two One Cabinetry®.  Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


JOB SUMMARY:


Experience a high-energy, fast-paced work environment that's both competitive and rewarding. Responsible for conducting field service measures, audits, and communication to ensure the field staff are performing to set standards.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:


  • Conduct periodic installation, service and safety field service audits to ensure compliance with company policies as scheduled by the Order Processor.
  • Oversee field activities by communicating with all field personnel, Builder Sales Representatives, customers, and subcontractors in regards to design, installation, service and/or safety matters.
  • Periodically perform light service work.
  • Address issues in the field that occur between measuring to completion.
  • Communicate with Operations and Sales staff to determine potential areas of improvement for all field-related activities including the Model Review Process.
  • Support continuous improvement activities at the Branches.

    ESSENTIAL QUALIFICATIONS AND SKILLS:


  • High School Diploma or GED.
  • 1-2 years prior construction, installation, and/or kitchen cabinet customer service skills.
  • Proficient computer skills required including Microsoft Office Suite.
  • Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management.
  • Demonstrated successful capability to resolve conflict over sensitive or complex issues.
  • Excellent verbal and written communication skills with the ability to interact with external customers.
  • Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with customers.
  • Excellent organizational skills, including ability to multi-task and prioritize workload.
  • Ability to travel daily within assigned region.
  • Valid driver’s license and good driving record.

    PREFERRED QUALIFICATIONS AND SKILLS:


  • Associate’s degree in construction management or related field or 4 years related work experience.
  • Experience reading blue prints or CAD programs (20/20, Planit, or similar program).
  • Prior trim carpentry and/or kitchen installation experience.

     

    Shift

    Full or Part Time

    Full time

    Masco Cabinetry (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

    Masco Cabinetry is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish


    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.

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