Director, Sales Operations in Independence, OH at Kichler

Date Posted: 11/22/2019

Job Snapshot

Job Description

Job Description

Director, Sales Operations

Role Summary:

As the Director of Sales Operations, you will be responsible for overseeing the business processes and Sales Operations structure for the Kichler Lighting organization.

The Director, Sales Operations will act as an internal advisor and business partner on a wide variety of business processes and sales operation opportunities for the Company. The successful candidate will be responsible for partnering with key leaders across the organization, to ensure that resources are aligned to drive business success including but not limited to Sales, Operations and Marketing.  By developing key performance metrics to measure the activities that have the most significant impact on sales productivity, pull the necessary reports to track those KPIs over time, and compile dashboards that Sales Leaders can use to keep tabs on their team the successful candidate will be able to advise the Sales Team in the decision-making process to solve complicated issues.

In this role, the Director of Sales Operations will proactively identify bottlenecks in the Sales process and find ways to reduce them.  Ultimately, the successful candidate will be responsible for increasing Sales productivity by simplifying processes. 

The Director of Sales Operations will manage our Builder Administration Team, the Sales Quotes Team, the Sales Coordinators, and Inside Sales.

Essential Job Responsibilities:

  • Responsible for managing the success of Kichler Lighting’s Quotations Department, which includes Builder Quotations in additional to P&L responsibilities for National Builders
  • Develop key performance metrics and dashboards that help the Sales Organization focus on performance drivers
  • Act as a Sales advocate by balancing Sales needs while managing reasonable expectations from an operations perspective
  • Communicate regularly with the Sales Team to convey information useful in achieving objectives
  • Manage the Sales Incentive Program to ensure sales achievements are recognized
  • Provide the Sales Team with tools, scripts, and other relevant content to help guide their interaction with prospective Customers
  • Ability to manage a large dynamic team with a wide range of responsibility to service the Sales organization

Minimum Qualifications:

  • Bachelor’s Degree in Business Administration, Finance, or Marketing from an accredited college or university
  • A minimum of seven (7) years of relevant business experience
  • A minimum of two (2) years of Managerial experience
  • Strong analytical abilities, with outstanding Excel skills
  • Proven track record of being process driven with the ability to document and streamline processes while always having a continuous improvement mindset
  • Strong understanding of financial metrics
  • Strong communication skills, both verbal and written
  • Ability to partner with Leadership and employees at all levels of the organization
  • Ability to develop and strengthen a Team
  • Strategic thinker with ability to think beyond the short-term and see the impact to the long-term

Desired Qualifications:

  • Master’s Degree from an accredited college of university
  • 5-years of Managerial experience
  • 10-years of Business and / or Sales experience

Why Kichler?

Kichler is a leader in interior and exterior decorative lighting, landscape lighting and ceiling fans. Kichler products are available through authorized independent lighting showrooms, electrical distributors, procurement companies, irrigation distributors and select e-retailers.

What we offer you as a Kichler employee:

  • Competitive salary, Paid vacation 
  • Comprehensive medical, vision and dental insurance 
  • Available 401(k) program with generous company match (no waiting period, 100% vested)
  • Company-paid Life insurance and STD/LTD disability coverage 
  • Onsite cafeteria and work-out facility
  • Location: Adjacent to Cuyahoga Valley National Park
  • Employee discount purchase program (MASCO partners)
  • Company events including Night at the Indians, Holiday party, Breakfast with Santa, Summer Picnic

The Kichler brand encompasses more than 3,000 products, including chandelierswall sconcesbath lightingceiling fansunder-cabinet lightinglandscape lightinglamps and accessories. A leader in energy-efficient technology, Kichler's line of Design Pro LED fixtures feature several winners of the Lighting for Tomorrow Award, sponsored by the Consortium for Energy Efficiency, the U.S. Department of Energy and the American Lighting Association.


  • Please note this position is NOT open for external recruitment and any inquires will not illicit a response from our HR department.
  • Shift

    Full or Part Time

    Full time

    Kichler Lighting (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

    Kichler Lighting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish


    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.