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Desktop Support Specialist in Ann Arbor, MI at Masco Cabinetry

Date Posted: 5/7/2019

Job Snapshot

Job Description

Job Description

Masco Cabinetry has an immediate opening for a Desktop Support Specialist at our corporate headquarters in Ann Arbor, MI!

Masco Cabinetry manufactures five nationally recognized cabinetry brands, KraftMaid®, Merillat®, QualityCabinets®, Cardell Cabinetry®, and One Two One Cabinetry®.  Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


Responsible for supporting PC hardware, provides asset tracking on Client Infrastructure, maintains and updates the PC images, and PC imaging and deployment throughout company.


  • Develops the Company’s personal computer profile and applies standards across the organization.  Tests the profile to ensure it is working correctly and resolves any issues when building new equipment.
  • Establish and sets standards to identify personal computer/technology requirements based on business needs.
  • Responsible for PC Hardware support, including PC reimages and Dell Support calls.
  • Responsible for Client Infrastructure asset management tracking, including retrieval, replacement, and deployment.
  • Evaluates and makes recommendations on new equipment based on Company and Client needs and preferences.
  • Evaluate and recommend software based on business needs/requests or lifecycle demands.
  • Responsible for research, planning, implementing, and supporting all Microsoft applications.
  • Develops quality measurement and reporting procedures for support to manage the satisfaction of service level agreements.
  • Perform hardware set up, software installation/configuration and the day-to-day administration of Windows operating system and related services.
  • Establish and continuously improve the processes for position related functions.
  • Participate in off hour on call problem resolution process.
  • May be required to work nights/weekends to meet deadlines as requested by management.


  • Associates Degree or High School Diploma or GED with 4 years’ experience.
  • 2 years of information technology experience.
  • Proficient computer skills including knowledge of Windows, Microsoft Office products, Internet, printing, operating systems, network operating systems, and communications.
  • Ability to work effectively with minimal supervision.
  • Demonstrated ability to communicate clearly and effectively in a professional manner.
  • Ability to identify issues and troubleshoot.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and multi-task various and conflicting responsibilities.
  • Strong organizational skills.


  • Bachelor’s degree in computer science/engineering discipline or business discipline with applied information technology
  • Knowledge and experience with Microsoft Environment, Microsoft Exchange, Microsoft SCCM, technical architecture design, data communications, network operations, local and wide area network, security, disaster recovery, virus management,  PC imaging, and backup and recovery management.
  • A+ Certification
  • Certification from CompTIA or equivalent
  • MTA – Microsoft Technology Associate


Full or Part Time
Full time

Masco Cabinetry is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

Masco Cabinetry is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.