Masco Cabinetry has an immediate opening for a Delivery Scheduler in Middlefield, OH!
Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.
JOB SUMMARY:
Responsible for contacting consumers and customers to set-up deliveries, coordinating production schedules, developing truck routes and general customer service.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES:
• Contact consumers and customers via outbound calls and e-mails to establish a production
date for the plant and delivery date for the customer/consumer.
• Plan transportation route to set locations based on geographic efficiencies.
• Coordinate with dispatchers to establish truck routes to ensure timely and efficient delivery
schedules.
• Establish production date for add-ons and expedited orders.
• Coordinate with dispatchers to establish truck routes on returns from customers/consumers.
ESSENTIAL QUALIFICATIONS AND SKILLS:
• High School diploma or GED.
• 3 years customer service experience.
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
• Excellent problem solving, critical thinking and decision making skills.
• Demonstrated successful ability to perform accurate work under the pressures of tight
schedules.
• Excellent verbal and written communication skills with the ability to interact with external
customers.
PREFERRED QUALIFICATIONS AND SKILLS:
• Associate’s or Bachelor’s degree in a related field.
• Delivery operations experience.
