Delivery Coordinator in Sacramento, CA at Milgard Windows & Doors

Date Posted: 6/25/2019

Job Snapshot

Job Description

Job Description

The Delivery Coordinator is responsible for all scheduling of shipping and the corresponding paperwork.  The Delivery Coordinator position is the liaison between Milgard’s delivery drivers, the warehouse operation and the customer.  Responsible to ensure customers are notified of any shipping issues regarding delivery of their windows.

KEY DUTIES & RESPONSIBILITIES:

  • Provide quality customer service and customer care in support for Milgard customer base.
  • Process and review service requests in a timely fashion.
  • Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
  • Support the customer service process by working extensively with all departments as necessary.
  • Pull customer pick up/will call orders.
  • Incorporates Milgard’s vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
  • Adheres to all facets of safety policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by employees in this position.  This is not intended to be an exhaustive list of all responsibilities.

EXPERIENCE REQUIRED:

  • Minimum of one (1) or more years experience in customer service utilizing an AS400 system, preferably in a manufacturing environment required
  • Previous window sales and/or customer service preferred.
  • Excellent customer service skills required

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • High School Diploma or GED

ESSENTIAL ABILITIES:

  • Able to read and use a tape measure and operate basic hand tools.
  • Read/write and basic math skills.
  • Ability to get along well with co-workers.
  • Read, write and understand the English language
  • Work independently, under pressure and meet deadlines
  • Computer knowledge and ability to learn new computer software programs
  • Excellent written and oral communication skills; strong organizational skills and attention to detail.

PHYSICAL REQUIREMENTS:

  • Prolonged sitting and terminal use, ability to move around a manufacturing environment
  • Must have the ability to move and lift materials and products weighing up to 100 lbs. as needed
  • Full hand dexterity; fingering required
  • Overtime may be required, including weekends

WORK ENVIRONMENT:

  • Work performed indoors in a climate controlled environment
  • Multiple phone lines

Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws.  We believe in providing eligible and qualified employees with opportunities to advance.  Milgard is an at-will employer. 

Shift

Shift 1 (United States of America)

Full or Part Time

Full time

Milgard (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.