Customer Service Representative in Tualatin, OR at Milgard Windows & Doors

Date Posted: 11/8/2019

Job Snapshot

Job Description

Job Description

A Customer Service Representative job in Tualatin, Oregon is available at Milgard Windows and Doors. The Customer Service Representative provides customer service support for dealers and homeowners regarding service and warranty issues. Milgard Windows & Doors is the leading manufacturer of windows and doors in the Western United States with operations in Washington, Oregon, California, Colorado, and Texas.

JOB RESPONSIBILITIES INCLUDE:

  • Provide quality customer service and customer care in support for Milgard customer base.

  • Schedule one or two Service Technicians within geographic region to perform warranty and service repairs.

  • Process and review service requests in a timely fashion.

  • Communicate professionally with Milgard external customers and internal customers regarding product and business issues.

  • Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.

    QUALIFICATIONS:

  • Minimum of one (1) to two (2) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment.

  • Previous window sales and/or customer service preferred

  • High School diploma required, some college preferred

  • Read, write and understand the English language

  • Work independently, at times under pressure

  • Sense of urgency; meeting of deadlines

  • Excellent customer service skills

  • Computer literacy and ability to learn new computer software programs

  • Excellent written and oral communication skills; strong organizational skills and attention to detail

    Milgard is growing with a track record of strong financial performance, which creates opportunities for team members. A great opportunity to learn our business and show what you can do to build a great team and organization. We have a robust total reward offering including:

    • Performance Bonus Incentive – your efforts are rewarded!
    • Vacation and Sick pay
    • Medical/Dental/Vision – Milgard picks up the majority cost of these important benefits!
    • 401k
    • Tuition assistance – continue your education; we will help!
    • Career growth opportunities – take on more responsibility and grow!

    If you are interested in our Customer Service Representative job in Tualatin, Oregon please apply now. To learn more about Milgard’s products, services, and culture visit our website at www.milgard.com/careers. We have built or success on our foundational philosophy of Respect, Service, and Excellence. Milgard Windows & Doors is a great place to grow your career as we continue to build an even greater organization!

    Shift

    Shift 1 (United States of America)

    Full or Part Time

    Full time

    Milgard (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

    Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish
    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.