Customer Service and Service Department Manager in Longmont, CO at VaporTech

Date Posted: 7/3/2019

Job Snapshot

Job Description

Job Description

Customer Service and Service Department Manager

Summary:

VaporTech’s Customer Service and Service Department Manager will build and lead a team responsible for factory service/troubleshooting and field service globally for our physical vapor deposition (PVD) equipment product lines.  Markets served include industrial manufacturing, tooling, transportation, energy, medical devices, building materials, and consumer products.

Essential Responsibilities:

  • Ensure high levels of customer satisfaction.
  • Successfully coordinate all new equipment installations globally.
  • Organize staff to quickly respond to all incoming phone/email service requests.
  • Manage all field service activity globally.
  • Generate proposals for upgrades of existing equipment.
  • Implement a service management application (TeamSupport) and use this collaborative tool to manage customer interactions.
  • Monitor key metrics to improve team efficiency and the customer experience.
  • Actively manage the service business P&L and work with senior management to set growth targets and allocate needed resources in future years.
  • Coordinate closely with sales to identify potential new equipment or aftermarket sales opportunities.
  • Coordinate with marketing and other departments to improve product documentation including manuals, application notes, service bulletins, pre-installation guides, installation/qualification checklists, etc.
  • Develop, train, and mentor existing and new employees

Requirements:

  • Bachelor's degree from an accredited university or college
  • At least 5 years in a customer service or service related position with direct reports
  • Experience interacting directly with customers in industrial markets
  • Strong verbal and written communication skills
  • Ability and willingness to occasionally travel globally (estimated 5%)

Desired Skills and Experience:

  • Service related experience in manufacturing equipment or other industrial products

Shift

Full or Part Time

Full time

Vapor Technologies (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Vapor Technologies is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.