Customer Financial Services Representative in Ann Arbor at Masco Cabinetry

Date Posted: 1/28/2018

Job Snapshot

Job Description

Masco Cabinetry has an immediate opening for a Customer Financial Services Representative at the corporate headquarters in Ann Arbor, MI!

Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and Quality Cabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


Responsible for collection and application of funds to dealer accounts and deduction management.

Builds relationships with customers, field sales, management, and customer care.


• Manage daily collections for dealer accounts.

• Apply cash daily to appropriate accounts.

• Monitor credit limit levels and outstanding balances, including annual credit limit reviews to

minimize exposure.

• Review aging reports and recommend accounts for collections.

• Maintain business relationship with customers to understand customer requirements and

resolves issues.

• Liaise with customer care and field sales to gather information required for accurate billing

and timely collections.

• Validate legitimacy of deductions and initiate charge-backs where appropriate.

• Process credit requests received from field sales.


• Associate’s degree; or 4 years finance, credit, collection, business consulting or related

experience with a minimum of a High School diploma or GED.

• 4 years prior collection experience.

• Intermediate proficiency with Microsoft Office Suite.

• Demonstrated successful ability to build positive partnerships and work collaboratively with

cross-functional business teams.

• Excellent organizational skills, including ability to multi-task and prioritize workload.

• Excellent verbal and written communication skills with the ability to interact with internal and

external customers.

• Demonstrated successful ability to input data with a high accuracy rating, and strong

attention to detail.


• Bachelor’s degree in business, finance, or related field.

• Prior ERP experience (Oracle, SAP, JD Edwards).