Customer Financial Services Rep (A/R) in Ann Arbor at Masco Cabinetry

Date Posted: 8/2/2018

Job Snapshot

Job Description

Masco Cabinetry has an immediate opening for a Customer Financial Services Representative at the corporate headquarters in Ann Arbor, MI!


Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and Quality Cabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


JOB SUMMARY:

Responsible for collection and application of funds to assigned accounts. Builds relationships with customers, field sales team, management, and customer care.


PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Research and troubleshoot unpaid and short-paid invoices daily.
  • Research and dispute payment deductions on the customer’s web portal.
  • Research received checks and resolve payment discrepancies daily.
  • Review aging reports with field sales and makes recommendations regarding collections.
  • Maintain business relationship with customers to understand customer requirements and resolves issues.

ESSENTIAL QUALIFICATIONS AND SKILLS:

  • Associate’s degree; or 4 years finance, credit, collection, business consulting or related experience with a minimum of a High School diploma or GED.
  • 2 years prior collection experience or similar analytical root/cause work experience.
  • Intermediate proficiency with Microsoft Office Suite.
  • Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.
  • Excellent organizational skills, including ability to multi-task and prioritize workload.
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.

PREFERRED QUALIFICATIONS AND SKILLS:

  • Bachelor’s degree in business, finance, or related field.
  • Prior ERP experience (Oracle, SAP).