Customer Care Rep in Santa Ana, CA at Behr Process Corporation

Date Posted: 10/11/2018

Job Snapshot

Job Description



Job Description

JOB SCOPE/ SUMMARY:
Courteously assist customers  in need of customer care technical assistance relating to the use and applications of products.  Working safely is part of our culture and is a condition of employment.

ESSENTIAL FUNCTIONS:
• Interact with customers via telephone and various communication channels as assigned regarding the purchase, use and application of products or the fulfillment of all order types within department efficiency and quality goals.
• Provide documentation or written advice pertaining to technical evaluations, warranty service conditions, order status and fulfillment, resolution of product or order issues and compensation.
• Work independently and interact with customers in a manner that promotes brand loyalty, customer satisfaction and repeat business.
• Access multiple technology resources to grasp product knowledge to relay product information to customers and partners.
• Utilize basic negotiation skills, conflict resolution and problem solving when necessary and escalates issues to management as needed.
• Be ready and available to serve customers and partners according to allocated work schedule.
• Enter and reconcile data pertaining to order receipt and fulfillment.
• Enter customer interaction data for record keeping and follow-up.
• Partner with team, department and organizational members to improve processes, systems, products and overall business performance as it pertains to improving customer service.
• Compile reports and distribute to appropriate members as requested.
• Comply with all department quality standards and company policies and procedures.

JOB QUALIFICATIONS:
EXPERIENCE/EDUCATION/TRAINING:

High School diploma 

KNOWLEDGE/SKILLS/ABILITIES:
Possess knowledge of customer relations principles and practices.
Possess considerable knowledge of English grammar, spelling, pronunciation and diction.
Possess knowledge of sales administration practices and sales ordering procedures.
Knowledge of MS Office Suites and/or software applications related to job functions
Ability to respond in writing to customer inquiries using standard letter formats.
Ability to prioritize customer service orders and maintain customer service call activity records.
Ability to communicate with customers and sales representatives with tact, professionalism, and courtesy.
Attention to detail and accuracy.



Shift

Shift 1 (United States of America)



Full or Part Time

Full time

BEHR is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.