Customer Care Rep in Santa Ana, CA at Behr Process Corporation

Date Posted: 10/19/2018

Job Snapshot

Job Description

Job Description

The Behr Paint Company is a dynamic company that actively embraces quality and innovation to bring our customers the very best paints, primers, stains and specialty products and services. Our commitment to integrity and to doing the right thing has been the cornerstone of our success since 1947.

The Behr Paint Company team is highly collaborative and buzzing with positive energy. We are made up of the best folks in the industry and we do what it takes to serve our customers, never forgetting to serve the customer right next to us, our teammates. We are not afraid of a challenge and are often the first to bring something new to the market – like color matching technology and the 1st paint and primer in one. We believe our team is the lifeblood of who we are and developing our team is the key to our success.

We are currently seeking skilled problem solvers to join our Customer Care Team! Are you an enthusiastic individual who can listen to customer issues and offer unique and innovative solutions? WE WANT YOU!

Responsibilities we’ll trust YOU with:

o   Multi-task in a team orientated, customer focused, fast-paced call center environment.

o   Input data into customer files: customer orders for product shipments and check reimbursements, create follow up tasks, notes, diagnostic sheets, and other knowledge documents via Sales Force software application.

o   Communicate with customers via phone/email/chat in a friendly, professional and articulate manner. (Spanish or French Bilingual is a plus).

o   Handle customer complaints and inquiries on paint, wood, and concrete product lines.

o   Provide education, compensation and assistance to customers while using the “customer for life” philosophy.

o   Log customer files with speed, attention to detail and 100 % accuracy.

o   Perform work with a “do it right the first time” mentality.

YOUR experience includes:

o   Minimum education of a High School Diploma or GED

o   Ability to prioritize customer service orders and maintain customer service call activity records

o   Possess knowledge of customer relations principles and practices

o   Attention to detail and accuracy

o   Possess considerable knowledge of English grammar, spelling, pronunciation and diction.

A few perks YOU receive:

o   Quarterly and holiday bonuses (because who doesn’t like extra money?!)

o   Monthly/quarterly team appreciation events (because we want our team members to be appreciated!)

o   On-site gym, Zen garden, and quiet rooms (because we promote health and wellness!)

o   Plenty of food and beverage options including outdoor BBQ grills and subsidized options (because who doesn’t like food?!)

Shift

Full or Part Time

Full time

BEHR is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.