Customer Care Rep in Santa Ana, CA at Behr Process Corporation

Date Posted: 7/28/2019

Job Snapshot

Job Description

Job Description

Job Description

We are currently seeking skilled problem solvers to join our Customer Care Team! Are you an enthusiastic individual who can listen to customer issues and offer unique and innovative solutions? WE WANT YOU!

Responsibilities we’ll trust YOU with:

o   Multi-task in a team orientated, customer focused, fast-paced call center environment.

o   Input data into customer files: customer orders for product shipments and check reimbursements, create follow up tasks, notes, diagnostic sheets, and other knowledge documents via Sales Force software application.

o   Communicate with customers via phone/email/chat in a friendly, professional and articulate manner. (Spanish or French Bilingual is a plus).

o   Handle customer complaints and inquiries on paint, wood, and concrete product lines.

o   Provide education, compensation and assistance to customers while using the “customer for life” philosophy.

o   Log customer files with speed, attention to detail and 100 % accuracy.

o   Perform work with a “do it right the first time” mentality.

YOUR experience includes:

o Minimum education of a High School Diploma or GED

o Ability to prioritize customer service orders and maintain customer service call activity records

o Possess knowledge of customer relations principles and practices

o Attention to detail and accuracy

o  Possess considerable knowledge of English grammar, spelling, pronunciation and diction.

o At least 3+ years in an inbound, troubleshooting call center

o Similar Military experience welcomed

A few perks YOU receive:

o Quarterly and holiday bonuses (because who doesn’t like extra money?!)

o  Monthly/quarterly team appreciation events (because we want our team members to be appreciated!)

o On-site gym, Zen garden, and quiet rooms (because we promote health and wellness!)

o Plenty of food and beverage options including outdoor BBQ grills and subsidized options (because who doesn’t like food?!)

The Behr Paint Company is a dynamic company that actively embraces quality and innovation to bring our customers the very best paints, primers, stains and specialty products and services. Our commitment to integrity and to doing the right thing has been the cornerstone of our success since 1947.

The Behr Paint Company team is highly collaborative and buzzing with positive energy. We are made up of the best folks in the industry and we do what it takes to serve our customers, never forgetting to serve the customer right next to us, our teammates. We are not afraid of a challenge and are often the first to bring something new to the market – like color matching technology and the 1st paint and primer in one. We believe our team is the lifeblood of who we are and developing our team is the key to our success.

Shift

Full or Part Time

Full time

BEHR (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.