Customer Service Representative (E-Commerce) in Independence, OH at Kichler

Date Posted: 8/14/2019

Job Snapshot

Job Description

Job Description

Ecommerce Customer Care Representative
Location: Independence, OH
Full Time: Full Time
Hours: 10:00am-6:30pm 

Position Summary:

To provide friendly, helpful and knowledgeable answers to our major customers and the retail consumer.  The Customer Service Representative must be able to process, expedite and follow-up on customer requests.  Familiarize and learn about the products and services that we offer.  Must be organized, be able to multi task and enjoy working in a fast paced environment.  The ability to work well with others and be part of a team is essential. May also assist with special projects.

Major Responsibilities:

  • Enter Orders
  • Maintain/Update Customer Web Portals
  • Respond to Live Chat
  • Expedite Orders
  • Trace Shipments
  • Provide Pricing & Inventory Information
  • Maintain Satisfactory Score Card
  • Issue RMA’s
  • Process Requests for Credits and Re-billing
  • Coordinate with Other Functional Areas to Benefit the Customer
  • Supply Technical Information and Support
  • Back up other Team Members


  • Computer and/or P21 skills
  • Microsoft Outlook
  • Ability to effectively assess customer needs and present solutions
  • Interpersonal Skills
  • System Knowledge
  • Professional Phone Skills
  • Ability to Handle Multiple Tasks
  • Detailed Oriented
  • Team Player
  • Communication (Verbal, Written, Listening)
  • Ability to Deal with Challenging Customers/Situations
  • High Transaction Management Skills
  • Open to Change/Flexibility
  • Sense of Urgency
  • A Champion of Customer Needs
  • Ability to Work Well Under Deadlines


  • High School/GED Required. 
  • College preferred, but not necessary
  • Previous high volume call center experience preferred
  • Technical aptitude (Microsoft Word, Excel, Outlook, ERP)

Why Kichler?

Kichler is a leader in interior and exterior decorative lighting, landscape lighting and ceiling fans. Kichler products are available through authorized independent lighting showrooms, electrical distributors, procurement companies, irrigation distributors and select e-retailers.

What we offer you as a Kichler employee:

  • Competitive salary, Paid vacation 
  • Comprehensive medical, vision and dental insurance 
  • Available 401(k) program with generous company match (no waiting period, 100% vested)
  • Company-paid life and STD/LTD disability coverage 
  • Onsite cafeteria and work-out facility
  • Location: Adjacent to Cuyahoga Valley National Park
  • Employee discount purchase program (MASCO partners)
  • Company events including Night at the Indians, Holiday party, Breakfast with Santa, Summer Picnic

The Kichler brand encompasses more than 3,000 products, including chandelierswall sconcesbath lightingceiling fansunder-cabinet lightinglandscape lightinglamps and accessories. A leader in energy-efficient technology, Kichler's line of Design Pro LED fixtures feature several winners of the Lighting for Tomorrow Award, sponsored by the Consortium for Energy Efficiency, the U.S. Department of Energy and the American Lighting Association.

Kichler is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.


Full or Part Time

Full time

Kichler Lighting (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Kichler Lighting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.