Business Solutions Manager in Indianapolis, IN at Delta Faucet Company

Date Posted: 1/20/2020

Job Snapshot

Job Description

Job Description


Do you have a passion for ensuring customers receive excellent service? Delta Faucet Company is committed to delivering an outstanding experience to our customers and consumers before, during and post sale. We need an accomplished leader that will drive capability and process improvements through the application of technology. Delta Faucet Company needs someone in this role that will blend business expertise, an innovative attitude, and pragmatic implementation experience.

The Business Solutions Manger - Service Operations works directly with Supply Chain, Customer Solutions, Planning, Manufacturing and IT leadership to identify, mature, and deliver solutions. This opportunity provides an exciting mix of technical and traditional challenges along with projects that are transformational in the capabilities they will enable. If you enjoy working with a cross-functional teams to tackle problems and continually improve outcomes, this position is for you!

Ideal candidates will blend their knowledge of technology/systems, analytical skills, and trends in supply chain & service management to elevate and champion the best opportunities. They will balance emerging areas like Digital Factory and CRM with traditional needs of ERP and planning systems to optimize our project portfolio.


  • Cultivate relationships with partners across all meaningful business functions (Customer Service, Supply Chain, Logistics, Planning & Manufacturing Operations)
  • Direct an experienced team with high business insight
  • Develop a technology roadmap that will help Delta win in Supply Chain, Manufacturing, and Service to our customers
  • Develop compelling cases for change based on the generation of business value and new capability
  • Guide the organization through process change and adoption of technology
  • Drive effective, efficient and successful project execution
  • Inform and drive system and solution architectures
  • Define and implement a strategy that supports roadmap execution, solution support and evergreen IT principles

Education & Experience:

  • Bachelor’s degree and a minimum of 12 years of experience in supply chain, planning, operations leadership, customer service or IT functions
  • Experience delivering technology solutions supporting supply chain, operations, customer service or other relevant business processes
  • Exposure to ERP (particularly SAP) and/or other enterprise level technology solutions
  • Knowledge of manufacturing processes and environments
  • Developed negotiation and consensus building skills
  • Significant experience leading complex projects and transformative change
  • Proven communication and related interpersonal proficiencies


Full or Part Time

Full time

Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.


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