Part-Time Staff Support Analyst in Indianapolis, IN at Delta Faucet Company

Date Posted: 8/16/2019

Job Snapshot

Job Description

Job Description

Delta Faucet Company has a superb opportunity for a 1-day, 12-hour, Saturday night shift role within our IS Service Desk, at our Headquarters in Indianapolis!



Purpose:

We are here to support our staff members via inbound calls, emails, and online requests. We resolve issues to ensure our customers can do their jobs, get into systems and be productive. You will assist the team in the productions systems, including plant staff, rep agencies, wholesales, showroom, and suppliers.



Responsibilities:

  • Single point of contact between the users and IS department
  • Inform the user of the assigned priority of requests and set expectations of completion with user
  • Record and track incidents and complaints and close incidents when completed
  • Keep customers/users informed of request status and progress
  • Provide initial assessment of requests/issues and settle actions necessary to resolve route to appropriate resources
  • Work with 2nd and 3rd level support as needed
  • Monitor and advance automated production scheduled jobs
  • Lead backup procedures and assure media is transported off-site and returned as scheduled


Education & Experience:

  • Analytical, deductive problem solver who strives for accurate, quality results
  • Courteous, a good listener, and able to focus on a problem until its resolved
  • Team oriented, but works well independently
  • Excellent Customer Service skills
  • Strong verbal and written skills
  • Handle daily operations including Workload Automation and Tape Management.
  • Develop new strategies and procedures to enhance workflow and improve customer satisfaction.
  • Own the needs of in-house IS and remote employees, vendors and contractors.

Shift

Shift 2 - 12 (United States of America)

Full or Part Time

Part time

Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish


E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.