Process Improvement Manager, Sales and Service in Fife, WA at Milgard Windows & Doors

Date Posted: 11/30/2019

Job Snapshot

Job Description

Job Description

A Service and Sales Process Improvement Manager job in Fife, WA is available at Milgard Windows and Doors. You should have a bachelor's degree in a related discipline; preferable engineering or sciences with experience in Customer Service-related roles. In this position, you will customer our Commercial Experience (CX) team while driving standardization with the Sales and Services teams as it relates to day to day functions. Salary is dependent on experience. Milgard Windows & Doors is the leading manufacturer of windows and doors in the Western United States with operations in Washington, Oregon, California, Colorado, and Texas.

Process Improvement Manager job responsibilities include:

  • Working on various projects that will bring enhancement to efficiencies and/or procedures for Sales and Service for the Milgard brand.
  • Help drive standardization within the Sales and Service teams as it relates to day to day functions.
  • Oversee the utilization of the Daily Management Board to ensure correct application and its effectiveness in identifying opportunities and driving perfection.
  • Coordinate and Facilitate various Lean events for CX Team (Value Stream Mapping and Kaizen experience).
  • Travel to the other manufacturing facilities


  • Previous experience in a Sales and Customer Service-related position
  • Prior experience in a Leadership/Management role
  • Minimum of a bachelor's degree in a related discipline; preferably engineering or the sciences. MBA or MS degree is preferred
  • Demonstrated operational leadership experience in manufacturing with a minimum of five years of broad operational experience.
  • Minimum of five years' work experience in lean and CI environments.
  • Accreditations in the areas of lean, quality, innovation and/or project management would be a plus.
  • You must have the ability to travel between 25% to 50% to the other manufacturing facilities.

Milgard is growing with a track record of strong financial performance, which creates opportunities for team members. This role is a great opportunity to learn our business and show what you can do to build a great team and organization. We have a robust total reward offering including:

  • Performance Bonus Incentive - your efforts are rewarded!
  • Vacation and Sick pay
  • Medical/Dental/Vision - Milgard picks up the majority cost of these important benefits!
  • 401K Savings Program
  • Tuition assistance - continue your education; we will help!

If you are interested in this Process Improvement Manager job in Fife, WA please apply now. To learn more about Milgard's products, services, and culture visit our website at We have built our success on our foundational philosophy of Respect, Service, and Excellence. Milgard Windows & Doors is a great place to grow your career as we continue to build an even greater organization!


Full or Part Time

Full time

Milgard (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.