Digital Support Specialist in Ann Arbor, MI at Masco Cabinetry

Job Description

Masco Cabinetry has an immediate opening for a Digital Support Specialist at our corporate headquarters in Ann Arbor, MI!

Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.

JOB SUMMARY:

Provide technical support for kitchen and bath specific design CAD applications to users by researching and answering questions, troubleshooting problems and validating catalog and/or software issues.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

• Provide technical support for builders, dealers, home centers and internal users for all brand e-Catalog and Paperless Order issues within established Service Level Agreements.
• Maintains and improves e-Catalog quality by completing new product launch audits and investigating user reported issues.
• Create, maintain, and improve executable files for Catalog delivery. 
• Maintain and summarize Support KPI’s through reports and analysis. 
• Support and administration of Digital App users.
• Improves references by writing and maintaining documentation.

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Associate’s degree in CAD/Drafting Technology Applied Science, Engineering or related field or 2+ years 20-20 Design software experience.
• 1 year 20-20 Design software experience.
• Intermediate proficiency with Microsoft Office Suite.
• Proficient in Microsoft Windows troubleshooting.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

PREFERRED QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in a relevant technical field.
• Familiarity with InstallShield, Chief Architect, ProKitchen, or AutoCAD software.
• Familiarity with the cabinet and countertop industry and product.
• Kitchen and bath design experience.
• Help desk experience.
• CompTIA A+ or equivalent certification.
• Microsoft SQL Report writing experience.

Masco Cabinetry is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

Masco Cabinetry is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish

No visa sponsorship is available for this position, unless specified within the job description.