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Customer Support Analyst in Novi, MI at BrassCraft Manufacturing

Date Posted: 12/5/2018

Job Snapshot

Job Description

Job Description


The Customer Support Analyst will lead continuous improvement projects with a focus on increased efficiency and cost savings opportunities.  The incumbent will gather and prepare data that provides information, insight and understanding of the root causes which contribute to the importance of our service level and customer satisfaction. In addition, develop and deliver timely and accurate analysis to support customer and sales objectives.


  • Prepares monthly reports that support the key needs of the business, Sales & Service Management, and other internal customers
  • Has strong aptitude to collaborate with multiple departments
  • Successfully leads projects focused on improving operational efficiency and Customer data
  • Validates data and reports generated for accuracy
  • Regularly interacts with the service team in defining and obtaining required data to develop needed analysis
  • Analyzes service data by channel, customer, and product line identifying trends, key business drivers, and variances
  • Contributes in improving departmental efficiencies, performance, and productivity by streamlining activities and recommending changes
  • Develops, analyzes and distributes strategic sales, account and service metrics
  • Able to travel up to 20%+
  • Performs other related duties as needed and assigned


  • Bachelor’s degree in marketing, communications, business management or related field; and a minimum of three years related work experience
  • Ability to think analytically, creatively, and independently with excellent problem solving skills
  • Advanced level in Microsoft Office applications, advanced level MS Excel user
  • Excellent interpersonal and communication skills; and demonstrated successful ability to build positive partnerships, while working collaboratively with cross-functional business teams
  • Demonstrated successful ability to organize and prioritize work to ensure timely deadlines


  • Familiarity with the plumbing industry and products
  • Project management experience


Craft Your Career with Brasscraft Manufacturing Company!

The Company:

Masco Corporation (NYSE: MAS), with sales revenue over $7 Billion, is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our portfolio of industry-leading brands includes Behr® paint; BrassCraft®, Delta® and Hansgrohe® faucets, bath and shower fixtures; KraftMaid® and Merillat® cabinets; Milgard® windows and doors; and HotSpring® spas. We leverage our powerful brands across product categories, sales channels and geographies to create value for our customers and shareholders. For more information about Masco Corporation, visit

Brasscraft Manufacturing Company is a leading manufacturer and distributor of high-quality water and gas flow control products, plumbing service and repair parts, and drain cleaning and plumbing hand tools for the new construction and repair/remodel markets. Headquartered in Novi, Michigan, Brasscraft supports a wide array of channel partners including wholesalers, retailers and specialty dealers, who serve residential and commercial markets across the Americas. Brasscraft has set the plumbing standard for 70 years, with industry leading brands including BrassCraft®, Plumbshop®, and Cobra®.


Shift 1 (United States of America)

Full or Part Time

Full time

Brasscraft is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

Brasscraft is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.