Customer Service Representative in Vista, CA at Watkins Wellness

Job Description

We are hiring a Customer Service Representative to join our Customer Service team!

IN A NUTSHELL

Do you strive to ensure positive customer experiences?  We are adding to our growing team and are looking for a candidate who can work in a call center setting and serve as a liaison between our dealers and customers.  As a Customer Service Representative, you will be tasked with managing lower level customer complaints, providing answers to consumer inquiries by researching warranty/technical support information, and assisting with basic troubleshooting instructions by phone and e-mail.

IS THIS YOU?

• Are you customer focused?  You’ll be responsible for answering phone calls, emails, and web contact from dealers and customers in a call center setting.  This will include providing answers to consumer inquiries by researching technical/warranty information and working to resolve the situation.
• Can you problem solve?   You will research how to resolve service inquiries from consumers and/or dealers via manuals, online reference documents, and in dialogue with service team members and/or management.  You will also be responsible for responding via phone and email as necessary.
• Are you skilled at conflict management? You’ll utilize basic conflict resolution techniques to resolve customer and dealer complaints, consulting with management as needed. 
• Are you organized and detail oriented? You’ll be responsible for creating a permanent record of designated calls, taking ownership of each event until resolved as well as updating and maintaining a comprehensive consumer database. 
• Are you calm under pressure? You’ll be asked to handle multiple events at the same time while keeping customer commitments for return calls and follow-up.
• Do you enjoy learning?  Part of this position will involve assisting customers with basic troubleshooting support on a variety of products.  In order to better serve our customers, you will need to stay up-to-date on all of our current products as well as new product roll-outs. 

WHAT YOU NEED

• High school diploma or general education degree (GED).
• At least two years of related experience in a call center environment.  The equivalent combination of education and/or related experience may be considered.
• Proficiency in Microsoft Office suite, specifically Word, Excel, and Outlook.
• Excellent phone and e-mail etiquette.
• The individual must be able to interface with co-workers, internal departments, service providers, and customers in a fast-paced environment that requires multi-tasking. 
• Ability to read and interpret documents such as safety rules, owner’s operating manual, service procedure manuals, and diagrams as well as the ability to pass a basic troubleshooting comprehension test. 
• Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment are required to be successful in this position.

WHAT YOU’LL GET

At Watkins Wellness®, people matter.  To help you, “Feel good. Live well™”, at work and at home, we provide a competitive package including: exceptional health and wellness benefits, paid time off, bonus, profit sharing, 401k, tuition reimbursement and much more.

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RECEIVE NEW JOB ALERTS ON YOUR PHONE! Text PEOPLE to 760-305-4233

Watkins (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.