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Customer Financial Services Manager, Retail in Ann Arbor, MI at Masco Cabinetry

Date Posted: 2/5/2019

Job Snapshot

Job Description

Job Description

Masco Cabinetry has an immediate opening for a Customer Financial Services Manager, Retail at our corporate headquarters in Ann Arbor, MI!

Masco Cabinetry manufactures five nationally recognized cabinetry brands, KraftMaid®, Merillat®, QualityCabinets®, Cardell Cabinetry®, and One Two One Cabinetry®.  Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


Responsible for analyzing and managing customer Accounts Receivables (A/R) and Credit for new and existing customers. Responsible for leadership of the Dealer/Retail CFS team. Monitors A/R collection metrics for Dealer/Retail CFS representatives to minimize bad debt exposure, and achieve working capital and DSO reduction goals. Builds relationships with customers, field sales, logistics, operations, management, and Customer Care.


1)  Analyzes and manages customer Accounts Receivables; manages all A/R and credit needs for new and existing customers.

  • Uses various reporting tools and elements to prioritize collection tactics and strategies for minimizing open A/R and past due invoicing.
  • Determines customer risk using financial and commercial analysis from various credit reporting agencies.
  • Helps to establish appropriate customer credit limits taking into consideration customer risk and commercial trade credit information
  • Works closely with the customer, sales, division management and customer service to develop Masco Cabinetry and/or customer specific operating procedures to manage risk
  • Manage orders and customers falling outside the agreed-upon strategy by administering the order entry system credit control process
  • Remains current on legislation and current business/competitive practices affecting credit and collection activities
  • Actively participates in trade credit associations
  • Works closely with sales to implement appropriate security agreements and/or personal guaranty’s in order to minimize risk or, when necessary to gain, maintain or maximize profitable sales

2)  Develops and maintains a functional leadership role in all aspects of A/R credit and collection management for the Dealer/Retail CFS team as well as interface with business partners

  • Provides credit & collection training as needed to business partners
  • Provides training to business partners on systems that support the credit & collection process
  • Interact with non-credit & collection functions to provide support as needed; assists in the achievement of Masco Cabinetry's strategies.

3)  Manages and coaches Dealer and Retail teams to ensure productivity, efficiency, and effectiveness.

  • Provides coaching/mentoring to develop skills that promote the core values and positively reinforces those behaviors
  • Develops people resources to meet Masco Cabinetry's/CFS department skill requirements and individual career objectives
  • Embraces the Human Resource process to ensure alignment of goals, performance feedback, continuous development, and succession planning


  • Bachelor's degree (Finance, Accounting, or any quantitative discipline)
  • Minimum of 2 years accounts receivable experience.
  • Minimum 2 years of experience leading/managing staff
  • Excellent communication skills with the ability to handle situations dealing with multiple cultures.
  • Strong computer skills including Microsoft Office, expert knowledge of Excel and PowerPoint.
  • Excellent problem-solving skills.
  • Attention to detail.
  • Ability to be insistent if necessary.
  • Excellent time management skills with the ability to prioritize duties.
  • Working knowledge of financial accounting.


Full or Part Time
Full time

Masco Cabinetry is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

Masco Cabinetry is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.