CRM Analyst in Santa Ana, CA at Behr Process Corporation

Job Description

The CRM Systems Analyst works with colleagues to bridge the gap between the technical team and stakeholders, management, and end users alike to implement changes or new functionality to continually improve the system by collecting requirements from the business, provide possible solutions and assist in the execution of the implementation. This role will require making complex configurations and development capabilities are a necessity. A deep understanding of Salesforce technical processes is required.

essential functions

• Contribute to best practices for requirements/process design documentation and other IT processes.
• Capture knowledge and outcome of discussions and business decisions for IT team communications.
• Understand business stakeholders’ strategic vision and associated priorities.
• Coordinate with internal teams to develop systems, processes, and procedures
• Ability to work well in a fast-paced environment and be a creative, dynamic problem solver
• Exceptional communication skills, able to communicate with all relevant teams and stakeholders, proficient in presenting to remote and in-person executives.
• General administration on Salesforce including managing workflows, configuring objects, maintaining user profiles, role hierarchy, security, and other specific Salesforce setup options as necessary.
• Able to create and configure reports and dashboards
• Monitor success of programs, customer segments, and sales teams tracking effectiveness and uncovering best practices that can be applied in a continuous improvement approach.
• Analyze existing business and system processes and offer recommendations for improvements
• Supports maintenance and improvement of data management, including record merging, and other updates as needed
• Closely work with IT team for system changes or any changes requiring integration

JOB QUALIFICATIONS EXPERIENCE/ EDUCATION

2+ years Salesforce.com experience preferred

Salesforce.com Certified Administrator required (and Platform App Builder Certification preferred)

Experience with Sales Cloud, Lightning, Approvals, and Process Builder preferred

Bachelor’s Degree preferred

KNOWLEDGE/SKILLS/ABILITIES:

Experience with technologies in CRM systems
Strong understanding of CRM best practices and functionality
Solid understanding of data structures and data modeling
Creative and analytical thinker with strong problem solving skills
Solid organizational skills with demonstrated ability to manage multiple projects effectively in a fast-paced business environment
Effective communication skills, both verbal and written
Proficient in the Microsoft Office Suite
Strong collaborative skills, able to partner with different functional areas, both internally and externally
Ability to work independently with minimal supervision

BEHR (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

No visa sponsorship is available for this position, unless specified within the job description.