Credit and Collections Analyst in Indianapolis, IN at Delta Faucet Company

Date Posted: 10/8/2019

Job Snapshot

Job Description

Job Description


The Credit and Collections Analyst leads and monitors the company’s accounts receivable balances on the customers for which they are responsible.  This position is responsible for a group of customers and ensures that invoices are paid promptly, and invalid deductions are charged back to the customer.  You would be responsible for payments recollected and issuing credits for valid inaccuracies.  You would be working cross functionally with customers, sales agencies, sales, customer resource center & many other internal customers for problem resolution.  The Credit and Collection Analyst reports to the Credit Analyst Manager.


  • Make collection calls and maintain follow-up on customers’ past due items
  • Research customer deductions and pursue repayment from customer if deductions are deemed invalid
  • Review, document and prepare (not including keypunching) credit memos as needed
  • Establish relationship with customers to help resolve issues in a positive manner.
  • Work with customers to determine most efficient processes for both customer and Delta Faucet.
  • Maintain customer profile and customer report card on key accounts using customer portal or other method.  Analyze and report on customer compliance fines.
  • Meet with Customer Analysts on key or problem accounts to share information and discuss ideas.
  • Maintain customer metrics on assigned accounts when reviewing with Credit Supervisor.
  • Process and maintain records as required by law or as needed to ensure integrity required for financial records and auditors.
  • Work with Rep Agencies and/or Sales Managers to resolve customer issues.

Education & Experience:

  • The ideal candidate will possess a bachelor’s degree from a 4-year college or university
  • The successful candidate will possess excellent analytical and problem-solving skills.
  • Candidate needs to have sound math skills and a basic understanding of accounting. 
  • Proficiency in Microsoft Office products, especially Word and Excel.
  • Must be able to handle multiple priorities.
  • Possess excellent written and verbal communication skills.


Shift 1 (United States of America)

Full or Part Time

Full time

Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.


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