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Claims Admin in Santa Ana, CA at Behr Process Corporation

Date Posted: 4/22/2019

Job Snapshot

Job Description

Job Description

Job scope/ summary

  • Expert at product knowledge and assisting customers with claims
  • Support department, Masco, Behr Sales, Behr Pro Sales and vendors with escalated customer issues, including product matters, property damage and bodily injury claims

essential functions

Perform all duties of a Claims Administrator in support of department, Behr and Masco as required to protect brand loyalty and company assets..

Support customers and assist Masco Claims and Masco Legal by providing technical knowledge and claim support to include: Coordinate jobsite inspections between customer and outside inspector; evaluate the validity of claims based on site inspections, photos, product batch numbers and samples, proof-of-purchase receipts, including other methods as required to assist in resolving complex issues such as misuse of products, property damage and bodily injury claims.

Support the department with the training of new hires and ongoing training needs.

Develop, maintain and coordinate architectural specifications, label analyses and other product guides as assigned.

Assist with the organization and distribution of resources and keep abreast of product and service developments to include: Marketing memos, new products, product changes, product label updates, brochures, MSDS, online guides and other resource materials.

Review, monitor and proofread all product media, including company web site, to ensure consistency of information and communicate discrepancies as directed.

Assist other department processes, functions and administrations that will support customer satisfaction and achievement of departmental goals, protect the brand and protect shareholder interests.

Convey training opportunities from customer and other contacts to management.

JOB QUALIFICATIONS

EXPERIENCE/ EDUCATION

Educational attainment equivalent to high school graduation

Considerable experience in technical and customer service work within a coatings technical service environment or related area

KNOWLEDGE/ SKILLS/ ABILITIES

Considerable knowledge of architectural market specifications, technical services practices, product features and applications

Computer skills in word processing, database entry, spreadsheet applications and knowledge of business correspondence methods and filing techniques

Knowledge of product mix, common misuses of coating and associated architectural products, and common resolution methods

Ability to organize, prioritize and communicate product information and corrective actions

Strong decision making, problem solving and negotiation skills Deadline oriented with strong conflict management and follow-up skills

Ability to exercise tact and patience in resolving customer concerns and answering questions as needed

Ability to train, assist and work cooperatively with staff

Ability to communicate effectively, verbally and in writing, with customers, vendors, contractors, staff and management

SPECIAL REQUIREMENTS

Shift

Shift 1 (United States of America)

Full or Part Time

Full time

BEHR is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.