Bilingual Customer Service Representative in St. Thomas at Masco Canada

Date Posted: 1/6/2020

Job Snapshot

Job Description

Job Description

Are you looking for an opportunity to join a high-performance team providing an awesome Customer Experience?  If yes, we would like to hear from you as we continue to grow over the next 12 months!

 What you will bring:

  • Bilingual (ability to communicate in both French/English) – preferred
  • Excellent interpersonal and communication skills (verbal and written)
  • Accuracy and attention to detail a must
  • Positive attitude and strong work ethics
  • Ability to prioritize and work without supervision
  • Effective Team Player
  • Proficient in Microsoft Office and computer applications
  • Strong learning agility
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • An interest in career progression with Masco Canada

What you will do:

Respond to Inbound Calls and Emails:

  • Initial point of contact for consumer related inquiries and action pertaining to all Masco Canada product offerings. 
  • Inquiries include, pricing, specification questions, troubleshooting, repair and installation, features and benefits, product options, proof of delivery, warranty and where to purchase.
  • Assist the consumer through the administration of our warranty policies and procedures and action the request appropriately.
  • Maintain a good level of understanding and knowledge of our product offering and its functions through ongoing training sessions in order to effectively answer consumers’ inquiries.
  • Responsible for the timely review and follow up of all consumer related emails located in the Consumer Emails & Delta Comments folders within the general Customer Service mailbox, as well as personal mailbox.
  • Responsible for the timely review and follow up of all consumer related call backs.
  • Refer calls or emails to the Technical team as required. Escalate to supervisor when applicable.

Order Processing

  • Entry of consumer warranty orders required as a result of an incoming call.
  • Assist with the entry of consumer warranty orders from emails as time permits.

Assist with on the job training and development of new & existing department employees.

Who you are:

A collaborative team player who builds relationships easily with both internal and external customers

Action oriented, comfortable taking calculated risks to better serve our customers and business

Outcome focused, critical thinker with the ability to analyze and visualize, to ensure continuous improvement across our entire organization

A difference maker!

Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

No visa sponsorship is available for this position, unless specified within the job description.